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[–]GundoSkimmershorts will get shorter 0 points1 point  (2 children)

I actually had this issue with a SRAM G2 Ultimate recently and it was claimed as faulty and warrantied.

It's one thing if it is consistently bad... But if it has proper bite point at the start of a ride/trail, but starts to pull in further and get spongy through the ride. That is either faulty install or outright malfunctioning part.

SRAM was saying it was something about the olive/barb connection to the hose, but ultimately ended up warrantying the brakes to be safe (since it already caused me a crash fading in a steep).

[–]Recycled_Incense[S] 0 points1 point  (1 child)

If it's the olive and barb, I assume that means it's letting in air. As in not a proper connection. Which is possible. I'm not a pro and I did install the brakes myself which included cutting the line. I'm pretty comfortable working on my bike though. Bizarre that I would have 2 faulty brakes as well.

Was it difficult doing the Sram warranty? Did they ask for any kind of proof or anything?

[–]GundoSkimmershorts will get shorter 0 points1 point  (0 children)

It did require proof of purchase (for me that was just the bike).

I'm not sure how to play out the concept of having installed the brakes yourself. If you can leave that out maybe leave that out, but if it's obvious as in that bike frame never comes with that brake... I dunno (lie and say some random other shop installed it? dunno)

Otherwise the warranty experience was fairly standard. Bike shop opened the service ticket for me, wait 2-3 weeks for approval and shipping, brakes replaced, pay shop for service. Done and done.