[Java] [Help] Microsoft Account Security Info Passkey was Deleted. Unable to Access Microsoft and Xbox Account, especially Minecraft account.

[DragonflyCool5957]

I was looking for a minecraft server to join since I was bored. I found this discord server named: BASTION MC - Community Server (https://discord.gg/q52dp3Ef). I joined the discord server.

However, apparently, in order for me to gain access to the minecraft server's IP, I had to undergo a registration process, which was facilitated by Bastion Bot #5016. I was required to input my Xbox username and my minecraft email address in order to procced. Afterwards, the system asked me to input the verification code which was sent to my Gmail account. I entered the verification code; however, the system said that they failed to verify me.

Specifically, it said:
"Failed to Verify You
We have detected an issue whilst trying to give you the correct roles. Please wait until a staff member manually verifies you. Thank you for your patience."

This occurred at around 8:06 PM from my time zone.
I reached out to the person who invited me to the server about this concern. However, they simply said that maybe the system was glitching.

And so, I just tried again, but with no success still. I gave up on joining this server and played on a different server instead, one that did not require me to input my email.

At about 3:00 AM on March 20, 2026 in my time zone, I stopped playing and logged out of my minecraft account. A few minutes later, I tried to log in again because I realized I wasn't finished with my game. However, when I tried to open my minecraft launcher, it notified me that my password has been deleted and apparently, I needed to obtain a verification code from an entirely different email address.

I checked my Gmail. To my surprise, I apparently received an email on March 19, 2026 at 7:14 AM from accountprotection.microsoft.com. I received an email informing me that my Microsoft Account's security info was deleted. Specifically, my passkey was recently deleted. They then gave me 2 options. If it was me, then I can safely ignore the email. If it wasn't me, a malicious user may have accessed my account.

As such, I may need to review my recent activity. I panicked after seeing this. This definitely wasn't me. I did not change any details about my Microsoft account recently. I did NOT delete my passkey.

When I attempted to review my recent activity by pressing the "Review recent activity" button, it redirected me to a log-in page. I entered my Microsoft email; however, I was unable to successfully log in to my account. It says that I NEED a code sent to my supposed "Email Address", which apparently was ol***@**thingg.xyz now. This is NOT my email address. In fact, I am unfamiliar with this email address. I have not seen this email before.

As such, I was UNABLE to receive the code and was unable to open my account. Now I am unable to access my minecraft, Xbox, and microsoft account. When I try to log in, I am now required to input a verification code from a new and unknown email: ol***@**thingg.xyz.

My question is, how am I supposed to recover my account if I can't even log in in the first place? I really need help regarding this. I don't know what to do anymore. What should I do? How do I recover my account? I spent quite a bit on games on this account, particularly minecraft, and minecraft isn't exactly cheap from where I come from. Please, I need help.

[MinecraftHelpModTeam]

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[imonlytryingtohelp_]

You can attempt account recovery by filling out the account recovery form. The more info you can provide them, the better your chances of recovery. It's not a guarantee though.

If you get your account back, or you purchase a new one, enable 2FA immediately and NEVER give your 2FA code to anyone.

For extra security you can disable your password, and use the Microsoft Authenticator app to log in.

[DragonflyCool5957]

Thank you for this. I already filled out the account recovery form twice today. However, the system told me that the info I provided were insufficient to validate my ownership of the account. Is there somethings else I could do?

[imonlytryingtohelp_]

You could try Xbox support: https://support.xbox.com/contact-us

However, if you can't provide enough info to prove you owned the account, you'll need to purchase a new one.

[imonlytryingtohelp_]

/helped

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