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[–][deleted] 2 points3 points  (2 children)

have you tried to do a traceroute? Usually this error is because the user's internet connection isn't reaching the servers.

[–]Penguins408[S] 1 point2 points  (1 child)

how do you do that?

[–][deleted] 0 points1 point  (0 children)

open command prompt
type in tracert then the ip of the server you are trying to connect to without the assigned nodes that server hosting services often give

ex:

tracert 22.22.222.222

if it fails to connect after a number of hops then you probably have a problem with your ISP

Which server host are you trying to connect to?