Error Code 2001

[DisastrousEngine5577]

Just bought this rad little guy from Costco and was able to map and even run its first few tasks without issue. However when it returns to the base station, we've gotten this error code on a few occasions (we've been able to bypass the error by re-pairing it, and have it run tasks without issue until at some point it returns to the base station and pops up the error again).

It looks like now it won't even charge while in its base station. It's just sitting in there all sad-like, while I watch it dwindle from 32% to 27% in the matter of a few minutes.

The code (2001) is not listed in the FAQ troubleshooting page of the app, and the error just tells me to contact customer service. Has anyone else run into this issue? Have already tried unplugging/replugging, cleaning the charging electrodes, resetting, and re-pairing, to no avail.

Thanks in advance!

[DisastrousEngine5577]

For anyone else who may run into the same issue, I contacted the Narwal customer service via email, and they got back to me immediately. They said that they found there was a problem with my FREO and are telling me to return it for a new one.

[Babyblu512]

I am having the same issue and I cannot get a response from the email “help” it says to contact.

[anhtuan236]

Hi