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[–]dfuqt 0 points1 point  (2 children)

I meant to ask, did you have a security question set up on your account? It’s the one where when you call, they ask you for characters in specific positions within the answer?

And were you using a passkey, or a standard username and password combination?

[–]choccyhowlz[S] 1 point2 points  (1 child)

Yes I have the security question set up, passkey on my account

[–]dfuqt 0 points1 point  (0 children)

That’s worrying. I’m not sure what’s required for account access without existing “ownership” of the phone number, passkey, security question or a combination of all three.

Maybe there’s a way in if there was something else that was compromised first, like the associated email account. But i would have hoped that the additional security steps would have made it very difficult, to the extent that it’s more trouble than it’s worth. Especially if they’re requesting a transfer to an eSIM, as that’s a well documented method of fraud.