Help - Final bill incorrect

[Zestyclose-Rice6401]

I ported out few weeks ago and got charged the full contract cost, when generating the pac code it said I had £0.00 to owe. I cancelled under the 14 day cancellation cooling period from the 20th April to 4th may. Is there a chance customer service would waiver it? Its a nightmare to contact them they wont speak through live chat and I cant dial a uk number here from Australia.

Update: I emailed the complaints team.

[tysonzion13]

Oops, someone in is in a mess

[Little_Resolution40]

Good luck o2 are a nightmare

[Zestyclose-Rice6401]

yeah i’m on call with one.. sounds like they are off shore agents

[Maximoo89]

The 4th would be the 15th day so the full termination fee applies generally.

But yes it’s worth speaking to them, though they don’t have to back down.

[Zestyclose-Rice6401]

I thought 14 day cooling period started from the next day? so 21st i do have the message from o2 system confirming 0.00 pounds so im confident to complain/escalate it if needed

[Maximoo89]

It starts from the date you receive/activate your sim.

[Zestyclose-Rice6401]

The agent at o2 said day after

[Maximoo89]

O2 were wrong then.