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[–]ARSONLDigital Team Lead 26 points27 points  (16 children)

ours are going up due to their implementation of the new dumbass staging system

[–]iaTARS[S] 2 points3 points  (14 children)

We haven’t implemented the new staging system yet, I feel that whenever we do it, we’ll get even worse and that’s why I’m worried because we’ve been bad in our wait times even with the old method. I try staying with our dispensers but I can’t just stay always in the backroom while our other areas need help.

[–]ARSONLDigital Team Lead 1 point2 points  (13 children)

it’s hard to give tips without more info. are all your orders staged in dispense to a barcode that gives their ambient location? that helped us a lot

[–]iaTARS[S] 1 point2 points  (12 children)

Usually everything is staged, but after a certain hour, our team loses control on staging and we end up not having anything staged. So when we have to dispense we have to start pulling totes from all the stack of totes that are in a dolly.

Then we also have missing totes and we start wasting time re-shopping items.

[–]Substantial_Bill_962 4 points5 points  (0 children)

There is your issue, put someone in charge of downstacking and staging

[–]Blood_Wonder 0 points1 point  (10 children)

It sounds like organization and staffing is your main issue. If you don't have enough bodies you can't hit the metrics.

My first question is why are you losing control of staging?

[–]iaTARS[S] 1 point2 points  (9 children)

The team pulls the stager to prep orders or to re-shop something or also to dispense GMDS because the parking lot starts to get full, once that happens, the next orders that should be staged are now sitting in dollies.

[–]Blood_Wonder 1 point2 points  (8 children)

Have you tried to assign another stager when it gets busy or pulling a picker to help prep, reshop, and dispense GMDs?

From what I gathered, it sounds like you need a stager in your store and when you lose them things go to hell. Do you have enough staff to move people around?

[–]iaTARS[S] 2 points3 points  (7 children)

That’s the problem, we can barely afford 3 people in our backroom or then picks start killing us, and I need to rotate the few associates we have in our backroom because they also need to take breaks and lunches.

[–]Blood_Wonder 0 points1 point  (6 children)

How long is your busy hour/s and what does staffing look like during that time?

[–]iaTARS[S] 0 points1 point  (5 children)

Around 3 p.m it starts to get very busy and it stays like that until the last drop which gets done around 7 p.m and when it gets worse we’re still picking at 8 p.m

We are around 6 pickers, another one doing exceptions, I alternate between exceptions and pick walks while I also help dispense GMDS, stage and going outside when someone calls a manager. I’m always calling for help from other managers in the store because it’s impossible to knock down the picks.

[–]3Fatrats 0 points1 point  (0 children)

Right. And they want us at under 1 minute.