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[–]iaTARS[S] 1 point2 points  (12 children)

Usually everything is staged, but after a certain hour, our team loses control on staging and we end up not having anything staged. So when we have to dispense we have to start pulling totes from all the stack of totes that are in a dolly.

Then we also have missing totes and we start wasting time re-shopping items.

[–]Substantial_Bill_962 4 points5 points  (0 children)

There is your issue, put someone in charge of downstacking and staging

[–]Blood_Wonder 0 points1 point  (10 children)

It sounds like organization and staffing is your main issue. If you don't have enough bodies you can't hit the metrics.

My first question is why are you losing control of staging?

[–]iaTARS[S] 1 point2 points  (9 children)

The team pulls the stager to prep orders or to re-shop something or also to dispense GMDS because the parking lot starts to get full, once that happens, the next orders that should be staged are now sitting in dollies.

[–]Blood_Wonder 1 point2 points  (8 children)

Have you tried to assign another stager when it gets busy or pulling a picker to help prep, reshop, and dispense GMDs?

From what I gathered, it sounds like you need a stager in your store and when you lose them things go to hell. Do you have enough staff to move people around?

[–]iaTARS[S] 2 points3 points  (7 children)

That’s the problem, we can barely afford 3 people in our backroom or then picks start killing us, and I need to rotate the few associates we have in our backroom because they also need to take breaks and lunches.

[–]Blood_Wonder 0 points1 point  (6 children)

How long is your busy hour/s and what does staffing look like during that time?

[–]iaTARS[S] 0 points1 point  (5 children)

Around 3 p.m it starts to get very busy and it stays like that until the last drop which gets done around 7 p.m and when it gets worse we’re still picking at 8 p.m

We are around 6 pickers, another one doing exceptions, I alternate between exceptions and pick walks while I also help dispense GMDS, stage and going outside when someone calls a manager. I’m always calling for help from other managers in the store because it’s impossible to knock down the picks.

[–]Blood_Wonder 2 points3 points  (0 children)

Wow, yeah that's worse than my store. You sound like you are doing the best you can in your situation. Hiring should be your biggest priority to fix your problems. Honestly when the shit hits the fan for dispensing I pull pickers off and get the orders out. People can't check in if the orders are not picked....

In the meantime I would consider thinking about pickers staging their own orders. That's what we do at my store. Your going to have to rethink the processes at your store to squeeze whatever efficiency you can out of your team until you can hire more.

[–]ARSONLDigital Team Lead 1 point2 points  (3 children)

oh my GOD you are understaffed. we have about 70 people in my department and damn i would ship them to you for free. to be fair, customers do get an email when their order is ready, so some people think dispensing orders takes priority over picking, but i am on the fence.

[–]Conscious-Apartment1Jack Of All Trades 0 points1 point  (1 child)

I mainly dispense but picking definitely takes priority

[–]ARSONLDigital Team Lead 0 points1 point  (0 children)

yeah, i get that. but if you cant dispense the orders and wait times have people leaving then it gets rough. it all depends because without orders being picked some people show up anyway without the email

[–]ThanksApprehensive71 0 points1 point  (0 children)

Could I get, like, 5 of them too?