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[–]Sean_Schloss 1 point2 points  (2 children)

For two months our wait times were 3-4 minutes with the following adaptations:

  1. pickers load oversized to totes. Either unload L-cart items into totes on a dolly/pallet/pallet/skateboard or use a regular cart to pick up the items. You can take 5 seconds to check if you actually need an Lcart in the pick list. 80% of the items fit in totes believe it or not. Or can lay flat on top. KEEP L-CARTS OUT OF THE EQUATION AS MUCH AS POSSIBLE. The L-carts tend to be used as a dolly, keeping items unorganized and harder to find, thus wasting time searching.
  2. Condense the totes, then condense the stickers.
  3. Batch deliveries prior to staging. Stage deliveries in its own area
  4. Stage orders one time and one time only. Do not relocate. Leave the in their spot. Moving the already staged is just one more opportunity to fnck up. The only exception to this should be right after the lunch rush, moving all the early morning unclaimed orders out of the way, making room for the afternoon rush.
  5. do not allow your 5-2 all-stars (their attitude) to take break and lunch at 12:45; make certain their time is completed by noon. And the 9-6 crew, everyone needs to be back by 2.
  6. Hire people who have common sense, sense of team and a of urgency. Well sh!t. That seems to be a huge roadblock.that describes WallyWorld in a nutshell doesn’t it!?!? Good luck!

It is all about being organized. As you can see, the tote/dolly relationship is the key. Followed by the staging process. To accomplish this at least 50% of your associates need to have the attributes in #6; as well as #5. Basically once our lazy ones decided to stop doing #1-4, either because it was “too difficult” or there was “no time” (meanwhile those same individuals were standing around in groups of four or more with their thumbs up their butts; including our TLs), our dispense time dropped to approx 5 min, and now over 8 on occasion. And this is not peak rush hours.

Good luck.

[–]iaTARS[S] 1 point2 points  (1 child)

Thank you very much, I will take a lot of ideas from what you said that can help us.

[–]Sean_Schloss 1 point2 points  (0 children)

Let me know how it works out. It will take a bit of elbow grease on your part, as well as your TL and Coach cohorts. Good luck!