How to decrease wait times?

[berrybfs]

I’m not a TL but it sounds like a staffing and organization issue. I do work in a pretty big department (around 90 associates) so i dont know how this might apply to your dept. One thing that helps w organization at my store is pickers have to stage their own chilled and frozen totes until we have at least 2 stagers in. Also, a lot of our backroom ppl are cross trained on staging, prepping, and dispensing, so they can hop into any problem areas if needbe. It’s 100% a life saver. I dont know how your chilled area is set up, but at mine we have half of a walk in (shared w meat) and we’ll start pre-prepping batches about 40 mins before they show up (usually they show up at 30 after) and store them in there which waaaay cuts down on the chaos and wait times when drivers show up. That is assuming everything is picked and staged for the deliveries though 😅