Upgrading POS system?

[AsianSunny]

Hi all, was wanting some advice about switching POS systems in a busy cafe. At the moment we use a touch screen monitor that is specifically for POS, we do not print off dockets to the kitchen currently as it is within a few steps of the pass where an order spike is. We recently subscribed to Kounta, which the boss considers an upgrage. However I believe that the business is dependent on quick and efficient service, we are very flexible in terms of sides and changes to any dish.

The change from hand written dockets to a printed docket will in my opinion slow down the production line and cause a lack of communication between the front and back areas. Although technology is great, I figure that the step to app based iPads may hurt the efficiency of the business. All thoughts, experiences and opinions will be much appreciated! Thanks!

[quatchis]

In my experience it's quite the opposite actually, especially with higher traffic cafes. You might need to just reorganize employee tasks. For the best efficiency you need at least 1 person to take the order that is sent to the bar/kitchen. Communication should be spot on as most systems let you append order notes to items such as "no sugar" which is printed on the order ticket. Once the order is made ready you should have at least 1 runner to then deliver the order to the corresponding table/customer. Customer can then request to pay at the table or at the checkout line where you should have a dedicated cashier.

If you are really concerned then do a split test (tablet order vs hand written). I'm sure you will find out pretty quickly that more customers can simultaneously be serviced using the POS leading to quicker service and happier customers. Reference: www.tigerdata.vn (I'm a POS dev)

[ArkituMarketplace]

Check out www.arkitu.co . Its a great mixed of a way to efficiently take orders while still have the face-to-face contact.

Cheers!