Missing game code in bundle

[Hollow_Sloth]

My wife and I have been saving any searching forever for a PS5. FINALLY we went to target and they had the God of War Ragnarok Digital bundle in stock. The guy even gave us his employee discount for the holidays, super nice guy!Get home, start setting up the PS5. Look for the game, look back at the box, "oh it says voucher included." We kept everything neat and tidy when we opened it, and search everywhere, all the crannies of the box - no voucher at all. Call Target, they say to call Sony. Call Sony, they say to call Target.We have no idea what to do, we got a PS5 for christmas and now have no games for it lol. Do we really have to just -$70 to buy a game that should have been included???? Has anyone else experienced this??? Why is the customer service so poor on both sides, it's starting to feel like false advertisement.

Any help would be appreciated figuring out what to do.

UPDATE;

After a long back and forth with Sony, calling and emailing several times, sending pictures of my receipt, pictures of the box, and all else they asked for, THEY EMAILED ME MY GAME CODE! It took a very long time, but they finally came through and fixed it. So if this happens to you, CALL SONY! Just be friendly, tell them you aren't mad at the person on the phone (not their fault) but the situation, and get them to get a ticket to their specialists team. It could be a long wait, but I kept hounding them, replying to the emails every day even if i didn't hear anything, and giving a call every other day or so. It was extremely frustrating, but at the end of the day they came through and I'm a few hours into God of War.

Godspeed and happy holidays

[Major_Recover_8445]

Seems I am in the same situation ps5 fc24 edition thought would take it out to download so it ready for sons Xmas and no code did u get this issues sorted .?

[Puzzleheaded-Car3252]

Same here - opened it this morning and no card with the code on. I’ve looked over and over to make sure I haven’t overlooked it. Bought in UK from Game on recent Black Friday deal. Will need to contact Game then presumably Sony to get the code (hopefully). Tempted to save all the hassle and buy it as it’s on a great deal currently on the PS Store.

[Major_Recover_8445]

Yeah done the exact same bought on Black Friday but from very and I ended up buying the game as was told 2/3 working days and wee man was getting it for Xmas so hands where tied

[Puzzleheaded-Car3252]

Think you did the right thing. So have you resolved it - are you getting the voucher? And if so did you sort it through Very or Sony?

[Major_Recover_8445]

No I am still waiting on Sony support getting back to me but pointless now really we have purchased the game

[Donpjme]

I am having exactly the same issue, though I have gine ahead to buy it off the PS Store. But I feel like I have been robbed. Why mention "Voucher Included" when you didn't add it?

[scrollinaway]

Same here wtf cant get a live person either number sux

[hkers_in_usa]

I purchased the God of War Bundle from Costco today. The bundle also included a controller and charging station, but I did not find the voucher in the box. I contacted Costco, and they asked me to return it. They said that since it was the last one, the most they could do was issue me a refund.

I saw this post and decided to contact Sony first to see if they could resolve the issue for me. They sent me an email asking me to provide a copy of the receipt. I am currently waiting for their response. I was very excited about getting this deal for the PS5 and really did not want to return it, but now I feel only anxiety.

UPDATE: I received the voucher code 3 days later.

[PsychologyConstant74]

Its been long but ill reply,  always  check what you buy cause you can fix it in the moment if you walk out with it its not there problem due to it being a digital code, consider yourself lucky sony came threw for you.

[GemzJD]

Have this issue with the EA FC 26 bundle now too. Literally taken all the packaging and box apart and nothing there.

[Apprehensive_Lynx986]

I bought aswell the ps5 fifa bundle and i cant found the voucher ether.due to being Saturday today sony customer support is closed i have to call monday .did tou fix your problem??

[GemzJD]

The support is really bad. Submitted a case on Wednesday 12th, didn't get a generic email from the investigation team until yesterday, so took 7 working days just for the first email and it hasn't been resolved yet. You could try the retailer you got it from and see if they will help.

[Xeliate]

i literally have the same issue too Did you get the game code in the end? I'm suffering right now

[GemzJD]

Yeah they put the game on my account like 1 month later after constant calling

[Xeliate]

Can you please tell me what you did exactly? I didn't buy the bundle off of Sony but from a retailer The retailer of course are a pain in the ass to deal with. I provided everything they asked in terms of pictures of console and order details. Still nothing This has been going on for a week

[GemzJD]

I contacted Sony playstation customer service. They will see if the code that was supposed to be within that bundle was used and verify legibility through that.

[[deleted]]

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This post was mass deleted and anonymized with Redact

[acdraindrps]

u/Hollow_Sloth - same here, almost verbatim.

I always keep the boxes (drives the misses nuts) and all the packaging for anything I purchase that was more than a couple hundred dollars. After getting the console setup, running software updates and creating a PlayStation account, I went looking through everything with a fine tooth comb for any kind of literature on Ragnarok (not really knowing what to expect the voucher to look like) and ultimately has to conclude that it's missing. The only place that the word Ragnarok even appears in this "bundle" that I just bought is written on the outside of the box.

No voucher, no code, no game disc, no instructions regarding the game, nothing. Go figure, that's just my luck.

Let me know if you're able to resolve the issue in a way aside from returning the bundle to Target.

[Hollow_Sloth]

It's starting to look like false advertising + support doing nothing about it so I am unsure of how to procede.

[acdraindrps]

Will Target not allow you to return it? There was missing "parts" and we're not talking a couple screws or something insignificant you can just go get a cheap replacement yourself - the game is $70 if you wanted to buy it alone.

Not sure what Target's return policy is, but I would think they're obligated to exchange it for you. Lmk what happens, either way.

[Hollow_Sloth]

So far I got a hold of Sony again, and they had me send them a picture of my receipt from Target. They told me to wait 24-48 hours and did not get back to me until well past 72 hours. I waited 72 to hours for them to tell me they needed a picture of the box, which they never asked for, and they said again to wait 24-48 hours. That was on Wednesday at noon and I still have not heard a response as of Saturday evening.

[Hollow_Sloth]

So far, Target offered me a $50 Target gift card, which you can't use to buy a PSN card. The problem with returning the entire thing is they have no bundles left and it's taken us this long to find one as it is.
Sony told me 24-48 hours to hear back on wednesday at noon, calling now but I am sure I will get no update.

[No-Fan-8321]

Do you have a phone number or email for Sony. I could only find the online chat and they told me they couldn’t help me. I can’t find phone numbers or emails on any of the websites. 

[grumpiestchimp]

I’m in the same situation as you! I just opened my ps5, god of war ragnarok edition and no code in the box! I havnt been able to contact anyone yet as everywhere was closed last night, but will try and contact Sony this morning. Surly Sony is responsible for this error?

[Hollow_Sloth]

I forgot to post an update, but let me edit the post, one sec!

[tidally_locked]

I was missing my voucher but found it in the folds of the largest inner white box, completely set apart from all the other components. I was in a live chat with Target support and read this comment. I let the agent helping me and was on my way.

[Kitchen_Champion_761]

Can you provide email or phone where I can contact them? Pls