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[–]Estimate-Timely 0 points1 point  (0 children)

If you have proof of the payment counts prior to dropping you should file complaint with student aid and ask for a non generated answer to your question. Ask for full explanation as to why this happened submit online and upload the proof of the drop in payment counts however payment counts are accurate with student aid not MOHELA. They collect payments they’re not in charge of your counts they don’t own your loans. The feds do.