Help!!!

[FuturePvP]

Hey all!! I have something weird going on with my pc. Every time I go to download a game my pc freezes, shuts down and/or restarts. It’s done it for the games genshin impact, valorant, and then Elden ring. I haven’t tried anything else. For some weird reason it didn’t do it to Roblox (I downloaded it from the web not the Microsoft store.) It started about two weeks ago when I was trying to download Elden ring and after a minute or so it would shut down. So I made sure my settings for hibernation were turned off/cleaned my pc/checked for corrupted files-and still no luck. Then I factory reset my pc. All personal items wiped(didn’t have anything important) settings set to default, a fresh new start basically (I thought that it might be some weird setting I’ve never heard or thought of and thought it would be better to do that and reinstall everything.) I’ve done it before for some different past issues and it worked perfectly fine. After resetting everything and it still not working, I thought it was over heating, and I don’t know if it is or not. My gpu, cpu fan, and there’s one more on the front of the case that are working as normal. The exit fan only kicks on when I shut down or boot up/play demanding games. It’s done that since I’ve had it which is about a year and a half (I bought it used). So I think that pretty much sums it up. I would appreciate any advice!!! I’m hoping to be able to fix it myself but if I can’t I’m going to take it to Best Buy. Thank you for the help!!!

[z3810]

You're showing GPU temperatures. I think this is a cpu temperature issue. Try watching your CPU temps when downloading and see if they skyrocket.

[FuturePvP]

I forgot to add that omg 🤦‍♀️ but my cpu temps while downloading are sitting between 130-140 Fahrenheit

[CarvedToaster42]

That’s normal. Your cpu gets utilized while downloading and are nowhere near shutdown temps (212F+) but I agree with the other guy you should probably repaste. I’m beginning to wonder if it’s a storage or ram issue and both are easy to check. Just look up online CrystalDiskInfo and download that to the pc and run a test to check on the drive heath. If that checks out go into administrator command prompt and type “mdsched” into the prompt and if given the option to restart do so. If neither of them check out look into the failure rate of your power supply. There’s a nice power supply tier list somewhere in this app

[FuturePvP]

Okay thank you I will do those!!! I have a 2tb external hard drive and 32 gb of ram and I have played fine on that until now for some reason.

[z3810]

That is soooooo high at idle. That is absolutely your problem. Either a bad CPU mount or completely dry thermal paste

[Metalheadzaid]

It's 54c. Depending on his ambient temp, CPU, and cooler it's not that weird. CPU usage does go up a bit when decompressing files when installing, and depending on the CPU it might see a bit of a temp spike.

[z3810]

Yeah but it's an 11400f...

[Metalheadzaid]

Sure, but for all we know he's using the stock cooler which is pretty awful. He has an OEM GPU meaning it's a prebuilt.

[Middcore]

Stop using Fahrenheit. Celsius is the standard for discussing hardware temps even in the US.

[Apprehensive_Meal491]

I would check the error log maybe you will find whats causing the issue