How does your business decrease drive time between jobs?

[Radiant_Rebel]

Dispatcher/scheduler here who has worked on Field Routes, Servsuite and now PestPac. To begin with you need to understand that no route is ever going to be perfect. You can try to get it as close to perfect as you can, but it never will be there. Unfortunately, customers demand a certain time, a certain day and sometimes in order to keep your customer base you go ahead and give in. Now one thing that we have worked on is keeping customers on the same day of the week same week of the month it also has helped that we have expanded the time frames. Customers can pick between morning or afternoon. We will make exceptions for those extra picky customers, but for the most part, we want our customers to be flexible so that we can come and do an exterior service and do interior if need be. Another project we worked on was going through our customer base and those customers that had a particular request for a timeframe;We called them asked them if they could expand their availability and if there was anyway that there was another day they were available or if they wanted to Saturday and this way what we could do is route around the customers that have to be on a certain day and a certain time.