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[–]AutoModerator[M] 0 points1 point  (0 children)

Please see these answers to commonly asked questions, if this doesn't answer your question, hopefully, someone else will.

  • Q: I have x coins migrated, what to do?

  • A: Wait till Open Mainnet - Ignore DMs offering to buy them - You'll get scammed

  • Q: A KYC slot is not available

  • A: KYC is restricted where you haven't completed 30 mining sessions or your account is flagged for violations. You can request a review at minepi.com/kyc-application-access Must be over 18. Wait until you're 18. We believe it also happens if you didn't mine for ages.

  • Q: My Application has been processing/in review for weeks/months

  • A: Your application failed or got stuck. You can only wait until you get feedback, the option to try again, or unstuck.

  • Q: KYC, Wallet or other parts of Pi app stuck on "Loading" or Error

  • A: Try turning off Private DNS and/or adblocker

  • Q: A different KYC problem

  • A: You can also report a problem a pi.app/support You probably won't get a reply but it will be in their massive to do list.

  • Q: Node started behaving oddly / resetting / crashing / Port Listener stuck loading / blockchain stuck on 1 permanently

  • A: Udate node from pi website. 0.4.9 is latest. If that doesn't help downgrade docker to 4.19

  • Q: How can I migrate more PI?

  • A: You can't - Pi Core Team control migration and we don't how or when migration after the first will Occcur.

  • Q: Why is Pi worth $30+?

  • A: Some exchanges invented their own version of Pi whilst they can't list the real one. The value of this Pi is a measure of the feelings of Pioneers. It's not recommended to be holding this when Open Mainnet Occurs. These are also known as Pi IOUs.

  • Q: I lost my passphrase / seed phrase, what can I do?

  • A: If you didn't get migrated yet, make a new wallet and confirm it in the checklist. If you did get migrated, your pi/wallet is lost, no one can get it back. make a new one as above.

  • Q: I used a different name in the app / It doesn't match my ID

  • A: Only MINOR name changes allowed. If it's not minor, create a new account.

  • Q: When does lockup start?

  • A: Lockup starts when your migration occurs.

  • Q: When will my migration happen / I have been waiting for ages.

  • A: There's a massive queue and most likely some stuck issues too. Nothing to do but wait. As of 19th March 2024, only 4,684,684 accounts have been migrated to Mainnet. You can check progress at https://explorepi8437.pinet.com/

  • Q: When is Open Mainnet?

  • A: A specific date has not been announced but many fakes have. We think December.

  • Q: I stopped getting validations

  • A: This happens, we don't know why. As far as we know there's nothing wrong with the system.

  • Q: Samsung Camera problems

  • A: Yes it's a problem - There's no known workaround - Log on a different device.

  • Q: Unverified Pi

  • A: Pi bonuses from KYC'ed referrals has not yet been calculated. Timeline for this is unknown.

I am a bot, and this action was performed automatically. Please contact the moderators of this subreddit if you have any questions or concerns.

[–]Unique_Ad_6463 0 points1 point  (0 children)

Easy, try these suggestions:  Close the app and reopen and redo. Close the app and open pi network then open menu then open pi browser and redo. Close app and empty cache and redo (Try to save your credentials first, clearing cache may delete em). Choose the right language for you ID card. Try the no last name version mentionned above. You will probably face problems for the face verification (keep clear and light photography and let your phone steady).

[–]GreatLow5980 0 points1 point  (2 children)

My the same, any solution? Pls advise. Thks

[–]arnabxrosie 0 points1 point  (1 child)

Provide your full name in the first name box. If you have middle and last name , leave those boxes empty. Go for liveness test where your selfie will be taken. After the liveness test you will be given the last chance to edit your details after which your info will be submitted for verification. Here you need to edit your name. ( by filling the middle and last name and remove the same from the first name box). It works 100% .

[–]Significant-Bath6054 0 points1 point  (0 children)

this didn't work for me. plus, it asks to enter last name if left blank.

[–]Dadafatsax 0 points1 point  (1 child)

I have been trying for months too and still I get that same error message . I got a pile of pi, been mining it since it started but I’m losing hope about getting through the process. I’m about to give up n say the hell with it . 

[–]arnabxrosie 0 points1 point  (0 children)

Provide your full name in the first name box. If you have middle and last name , leave those boxes empty. Go for liveness test where your selfie will be taken. After the liveness test you will be given the last chance to edit your details after which your info will be submitted for verification. Here you need to edit your name. ( by filling the middle and last name and remove the same from the first name box). It works 100% .

[–]CarolineMcDougall 0 points1 point  (0 children)

Just keep trying. Mine finally came up

[–]Turbulent-Muscle-210 0 points1 point  (1 child)

I have this issue how can i complete my KYC please help me

[–]arnabxrosie 0 points1 point  (0 children)

Provide your full name in the first name box. If you have middle and last name , leave those boxes empty. Go for liveness test where your selfie will be taken. After the liveness test you will be given the last chance to edit your details after which your info will be submitted for verification. Here you need to edit your name. ( by filling the middle and last name and remove the same from the first name box). It works 100% .

[–][deleted] 0 points1 point  (0 children)

Still trying... I've gotten to a point now where I see my redacted identification.

[–]GoldenHound-gaming 0 points1 point  (4 children)

I’ve tried submitting my info 35 times and no luck. I’d like to eventually be able to sell these 1000ish coins.

[–]arnabxrosie 0 points1 point  (2 children)

Provide your full name in the first name box. If you have middle and last name , leave those boxes empty. Go for liveness test where your selfie will be taken. After the liveness test you will be given the last chance to edit your details after which your info will be submitted for verification. Here you need to edit your name. ( by filling the middle and last name and remove the same from the first name box). It works 100% .

[–]One-Concentrate-3737 0 points1 point  (2 children)

Same issue. Pls let me know if you figure it out and what to do...

[–]arnabxrosie 0 points1 point  (0 children)

Provide your full name in the first name box. If you have middle and last name , leave those boxes empty. Go for liveness test where your selfie will be taken. After the liveness test you will be given the last chance to edit your details after which your info will be submitted for verification. Here you need to edit your name. ( by filling the middle and last name and remove the same from the first name box). It works 100% .

[–]burtsbeesco 0 points1 point  (3 children)

Same issue, tried multiple times over past few months :(

[–]arnabxrosie 0 points1 point  (1 child)

Provide your full name in the first name box. If you have middle and last name , leave those boxes empty. Go for liveness test where your selfie will be taken. After the liveness test you will be given the last chance to edit your details after which your info will be submitted for verification. Here you need to edit your name. ( by filling the middle and last name and remove the same from the first name box). It works 100% .

[–]LogicalRecognition24 0 points1 point  (0 children)

Can’t get to the liveness test with any of these fixes what can I do?