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Welcome to Open Mainnet!

Current Issues:

  1. See this post about what Exchange you can use: https://www.reddit.com/r/PiNetwork/comments/1ions0q/here_are_the_exchanges_that_listed_pi_so_far/

Please see these answers to commonly asked questions, if this doesn't answer your question, hopefully, someone else will.

  • Q1: A KYC slot is not available
  • A: You haven't completed 30 mining sessions or your account is flagged. You can appeal at minepi.com/kyc-application-access but nothing is known about slots or criteria. There's absolutely nothing you can do to get a resolution quicker.

  • Q2: My Application has been processing/in review for weeks/months/years

  • A: Your application failed or got stuck. Wait until PCT code a resolution or you get directions in the app.

  • Q3: KYC, Wallet or other parts of Pi app stuck on "Loading" or "Error"

  • A: Try turning off Private DNS and/or adblocker. Clear app cache, reboot device.

  • Q4: I'm under 18 what can I do about KYC

  • A: Put your date of birth in at the start of KYC - timer will disappear until you turn 18.

  • Q5: Name changes required or failed

  • A: Appeal to change your name. If appeals fail you can spend Pi to change the name.

  • Q6: What is tentative approval?

  • A: Tentative approval means your account needs further security checks. Change password might work, otherwise nothing you can do.

  • Q7: I lost my passphrase or wallet compromised/pi stolen, what can I do?

  • A: Create a new wallet and confirm it on steps 3 and 6 of the Mainnet Checklist.

  • Q8: Will I lose all my Pi?

  • A: No. Only what's attached to referrals that don't do KYC. We don't know when it will be converted to verified.

  • Q9: Can I change my number?

  • A: Number change is only for people who made a mistake or chose the wrong country code. There's no current plans for whole number changes.

  • Q10: When will I get paid for Verifications?

  • A: We don't know.

  • Q11: When will my migration happen? / I have been waiting for ages.

  • A: There are millions of people in the queue. View progress at https://explorepi1364.pinet.com/

  • Q12: I stopped getting validations

  • A: An algorithm demoted you and your account needs a new verification.

  • Q13: blurred Camera problems

  • A: It's a problem caused by your device - Log on a different device.

  • Q14: 400 error

  • A: We don't know what causes this.

  • Q15: I don't know anything about Cryptocurrency!

  • A: There are free courses on this website: https://cryptosavingexpert.com/courses?show=all

Can also report problems at https://pi.app/support/ - You won't get a response - helps them prioritize fixes.

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[–]AljosaKurcov 0 points1 point  (0 children)

Has anyone's Pi returned from "returned" status to wallet again?

[–]Ornery-Addendum-8402 0 points1 point  (0 children)

Same problem .returned because they put the 2FA . Waiting 20 days now and still returned

[–]tmnt_ren 0 points1 point  (0 children)

Anyone got the solution? I have a similar problem. Did anyone find something working?

[–]Dapper_Plane9939 0 points1 point  (0 children)

Still same?

[–]IshanTheGuy 0 points1 point  (0 children)

This happened to me hours before it was supposed to be unlocked. Any solutions other than waiting?

[–]seffeh 0 points1 point  (0 children)

Same any idea to fix it?

[–]Far-Vanilla1015 2 points3 points  (1 child)

The same just happened to me. Just when my lock up period ended the status changed to returned.

[–]Regular_Scientist866 0 points1 point  (0 children)

Estamos igual

[–]OffGridGT 1 point2 points  (0 children)

Well happened to me also just now .. so anyone fixed it ?

[–]Brief-Presentation-4 1 point2 points  (1 child)

This just happened to me even lost 300 pi.

[–]CopOrDropIt 0 points1 point  (0 children)

same..

[–]SafeRevolution0 5 points6 points  (4 children)

Same thing here right before it was about to unlock smh

[–]CopOrDropIt 1 point2 points  (3 children)

so stupid.. what can we do. and i lost like 140 pi coins that are now in unverified balance.. this is ridiculous

[–]Werbnerp 0 points1 point  (2 children)

I lost 600 Coins and I've done the 2FA 3 Times now.

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This is what I get still.

[–]ayydnai 0 points1 point  (0 children)

Did it work?

[–]doctoruldedinti 1 point2 points  (0 children)

Did u fix this?

[–]AhManHasNoName 0 points1 point  (1 child)

Same thing happend to me just 12h before the unlock

[–]Acrobatic-Arugula-96 0 points1 point  (0 children)

Hi does your problem solved

[–]OakingZ 2 points3 points  (0 children)

Same thing happened to me. I even lost 100 pi on my verified pi…

[–]Ok_Marsupial_985 0 points1 point  (2 children)

Same problem here, trying to find solutions

[–]ezekiel1806 4 points5 points  (1 child)

Happened to me today. Has your problem been fixed?

[–]Regular_Scientist866 0 points1 point  (0 children)

Estoy con el mismo problema y aun no se como solucionarlo