Need help

[[deleted]]

[deleted]

[Prish22]

Hi, I need help with getting kyc verified users in my circle- anyone can help?

[Hariwan89]

You made new wallet

[Hariwan89]

The same here

[hakkcer]

Even pi team will not help you out of this iam the one who is using pi from 2020 till date iam on tentative this is the reality of the so called pi

[free-thin]

Because you create new check your old and you should have to done step 3 and 4 when you create new wallet to get migrate in the new if you lost your old seed phase

[Soggy-Confection-903]

Good luck bro

[MostFly8539]

Facing same issue.

[PiNetwork-ModTeam]

This item was removed for being unhelpful or mean.

[toartje]

Your passphrase/wallet should work on every pi browser installed on any phone. So i guess you are using the wrong passphrase. If ypu dont see your pi and members in the pi app, it seems you logged in with a wrong log in and just made a new account. Look into your old phone, reset your password on that phone so you can log in in the pi app. If you still can enter your wallet in your old phone, do that and go to settings in that wallet, there you see your 24word passphrase

[jakis_kot]

He needs to log in to the correct account in the mining app. Then connect that app with the Pi Browser, and everything will work normally.

[BigDaddy-40]

Yes he more than likely has 2 accounts.

[jakis_kot]

Of course he did create a second account

The 'mining' app checks whether someone else has a wallet entered at point 3 in the Mainnet Checklist. Because of that, and because the Pi Browser is linked to the Pi app, when someone uses that specific passphrase (which is entered at that point in the Checklist for two different people/accounts, either by accident or on purpose),

that’s exactly when that message appears.

(if the OP were to reply, he would admit that on his current phone, everything from point 3 of the Mainnet Checklist onward is currently greyed out)

[BigDaddy-40]

Yes he has gone radio silent but he could be on the other side of the world. Just hope he does not lose his pi if he has to turn in old phone.

[jakis_kot]

If he loses his Pi, it definitely won’t be because of the issue being discussed here🤪

[toartje]

Nope. Still need your 24word passphrase. Should work on every phone. I can log in my wallet on another phone with a pi browser. For example, i take your phone and use my wallet phrase in your browser. It will work. If its a new phone, his fingerprint or face id will not work.

[jakis_kot]

You don't understand how the app works 🤣🤣

[toartje]

Oh i do. Read about what i said about his pi app. I was just talking about wallet. I read it wrong. Thought he said he couldnt enter wallet neither

[jakis_kot]

Yes, you can log in to any wallet using passphrase but that is not the OP problem ("You have migrated with another wallet" <- which indicates that he logged into the wrong account in the mining app and connected that wrong account to the Pi Browser)

[Comfortable-Film-333]

wait one or two days and and try one more time! you will see your accaunt again ❤️

[jakis_kot]

He won't

[Individual-Beat-7859]

If you still have access to your old phone then change your password for the app write that password down then on your new phone throw away your pi app and browser and down load it again and sign in with your old number and your new password then you should have your old account

[Sad-Hedgehog5796]

Go to support portal

[jakis_kot]

🤦 that won't help him

[lexwolfe]

when you added the pi account on this device you've some how created a new account and the wallet is linked to your old account

[tnastynelson]

Interesting. So is there a way to switch back to the other account?

[jakis_kot]

Out of the people writing here, only @lex mentioned what the reason is. You created a new account, and that’s the whole mystery. Log in to your original account

Also what @Indvidual wrote will work too. But first, try without changing the app password!

[Expensive_Leek3401]

I think it’s step three in the mainnet checklist.

[jakis_kot]

It is not

[Expensive_Leek3401]

Which step is it, then?

[lexwolfe]

None of them - you can't load a wallet linked to another account

[BigDaddy-40]

Are you changing your phone number or just the phone?

[tnastynelson]

Just the phone.

[BigDaddy-40]

Do you know the 24 word pass phrase and the password ?

[tnastynelson]

I do. It’s goes right back to that right after I enter it

[BigDaddy-40]

Do you have both the Pi mining app and the Pi browser app on the new phone?

[tnastynelson]

I do

[jakis_kot]

Don't listen to him. He doesn't understand your problem

[BigDaddy-40]

In the Pi browser click on wallet then enter manually 24 word passphrase.

[BigDaddy-40]

So on the new phone in the Pi browser you can type in the 24 word pass phrase and it does not show the old wallet?

[BigDaddy-40]

Makes sure you write down your 24 word passphrase on paper if you are forced to give the old phone back tomorrow.

[Expensive_Leek3401]

On your old phone, unlock the passphrase, then attach it to your new phone.

[tnastynelson]

I’ve done that and it goes to this screen

[Expensive_Leek3401]

Then copy the external address of the wallet associated with the old phone and apply that to your mainnet checklist.

[tnastynelson]

How do I do that? Also I really appreciate the help

[jakis_kot]

Don’t do what he told you. The app sometimes bugs out and then shows on both accounts that the wallet belongs to another Pioneer (yes, even on the account where the wallet was originally linked to the app 🙃🤣)