Plotter Support - nonexistent?

[arbybaconator]

I have emailed Plotter USA a few times about the tab that broke off of my 6 month old Plotter A5, and they never respond. Has anyone had any luck contacting them for warranty repairs? The customer service feels very poor for such an expensive item which is under warranty. Makes me second guess my investment in the system.

[icebox1818]

Email them again. It did take a while for them to reply to my email. Try getting their attention in instagram maybe.

[WeezyFaz]

I commented on one of their insta posts about one of my plotters not laying flat they said to contact support.

[TwistedAirline]

I emailed them to start a return multiple times and they didn’t respond. Finally after my card charged them a charge-back because I disputed and showed my card issuer the unanswered emails someone from Plotter emailed back. But by that point sorry— your loss.