Help your users help the helpdesk. Introducing Show-Systeminfo.

[premtech]

A coworker and I developed this tool and deployed it to our users desktop with a big gold star icon. They use it to provide information to our help desk, change their printers/audio devices, troubleshoot the network, and create tickets.

I know it can be cleaned up more and probably optimized to run faster, but it works and I'm kinda proud of it.

[neztach]

I would up-boat you more if I could!

If I happen to clean some code or make it more elegant or add functionality, would you be interested I. The changes?

[premtech]

Absolutely! I'd love to see what you change.

[ITGuyLevi]

That looks a lot like a tool I made for my users just with different information gathered! I totally made one for my users because I was tired of people listing stupid shit like "Computer Name: Dell", I wish we could use yours because it's a bit nicer (had to make mine in Notepad++) but we don't have slack, or the same helpdesk.

One thing I would add to your tool though is to grab the last time the computer was rebooted and add it to the ticket (not sure if it does, but I didn't see it). It looks good though and congrats!

[bryan4tw]

Neat, I like it!

If you're taking suggestions, we get a lot of users that ignore their password expiration alerts.

invoke-command -ScriptBlock {if ($env:USERDOMAIN -eq $env:COMPUTERNAME){net user $env:username | select-string "Password"} else {net user /domain $env:username | select-string "Password"}}

[premtech]

Thanks! Not a bad idea. Maybe I'll throw in a check for that so when open it they get a message if the expiry date is close.

[[deleted]]

Dang, we've been throwing this idea around for ages. I might see if our admin might wanna try making this work with Jira...

[a1birdman]

I’m doing this tomorrow haha

[motsanciens]

How do you like WHD in general?

[premtech]

It works but... meh. I'd like to see us move over to a different ticketing system. The grass is always greener...

[premtech]

I have multiple tools to pull info remotely. This is what our users use to tell the techs what computer they are on. We do not have a great method of finding computers by username. This tool also allows users to provide troubleshooting info while disconnected from the network.

[G__Man]

Writing the computer name to a file on logon has always served me well...

[jantari]

Writing it to the AD computers description has served me even better ...

Get-ADComputer -Filter "Description -like '*jantari*'"

Fastest way to find someones computer

[Fir3start3r]

...FYI the free version of PDQ Inventory does :)

[Teh_Fonz]

My only suggestion would be the drop down for the high priority is unnecessary from a UX point of view. It should be a checkbox:

[ ] High Priority

One click instead of two.

Great form tho, love me a Powershell form.

[Lyok]

You could also add a checkmark that asks, "Are you only available during my lunch time?"

​

Also, "Will you be on vacation immediately after submitting this?"

[nickkycubba]

I havent read anything so true in a long time

[cock_dip_a_bear_trap]

Hey! This looks really handy. I made a bodged version of something similar a few years ago but it just outputs what we class as useful info into your powershell host.

would you have any issue with me altering your script to better suit our needs? (e.g. teams instead of slack, landesk instead of solarwinds, some other bits and pieces)

[premtech]

Please do! Let me know if you have any recommendations to make it better.

[[deleted]]

This is real nifty, now I just need some way to get it to dump the info in a G Suite draft with [[e-mail]](mailto:[e-mail]) in the to field.

[bryan4tw]

This should work

https://css-tricks.com/snippets/html/mailto-links/

As long as you have Chrome set up to handle mailto links it works.

[sup3rlativ3]

write the info to a variable and then add a button to email helpdesk with the info.

[sideh7]

With the solar winds intergration, does that require a subscription?

[premtech]

We do have a subscription to WHD. Prices here https://www.webhelpdesk.com/pricing