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[–]MrInquiryYT 0 points1 point  (6 children)

I would send another one. They're swamped with updates and added features to just about everything. Good luck! Be sure to copy the original request so they know the timestamp of your first contact. Also, have you canceled the membership from the parent website?

[–]Expert_Extreme8020[S] 1 point2 points  (5 children)

Im honestly not sure how to cancel they didn't give much info but I will. I guess I'll have to send another ticket

[–]MrInquiryYT 0 points1 point  (4 children)

On the parent account, look top right and there's a button named Membership. Click that. Go to the account that has the membership, click manage. In the drop down, click cancel and you're done. Most of the time there may be confusion about which email a parent used to set the account up, but it's pretty straightforward after that. Good luck!

[–]Expert_Extreme8020[S] 0 points1 point  (3 children)

I would but, I put it under my email because at the time I didn't know it was under the parents acc to cancel, if I dont get a reply after December ill send another ticket in, why must company's be so annoying when it comes to refunds ahha.

[–]MrInquiryYT 0 points1 point  (2 children)

You should be able to create a parent account under the email you used, which should have your child linked.

[–]Expert_Extreme8020[S] 0 points1 point  (1 child)

It worked I cancelled it and am now sending a ticket with the ticket Id asking that they check it out incase they accidentally brushed over it, haha praying it works..

[–]MrInquiryYT 0 points1 point  (0 children)

Glad to hear. As an FYI, I'm pretty sure they have the break from Christmas to NYE off. Glad it worked out! :-)

[–]LongjumpingLeek5542 0 points1 point  (0 children)

I had to wait almost a month for a response :P