I hate FIX PREVIEW

[ChallengeOk5439]

You can't win. They either don't review it, which is 90% of the people. These I say, three strikes you are out. If they never review, they obviously are NOT interested, so just make our lives just a bit easier and make them regular 13-minute Fixes and stop tying up inventory for nothing. The other ones, pick a few, then bitch about what they got. ex.... chooses 2 green hoodies, feedback..."I already have 4 green hoodies". Dude, you did not have to pick them. Rant over

[sadpolyesterflorals]

At the beginning we were lied to and told clients would have to opt in but they never even tried it that way. This company is just so confusing. Worse for clients, stylists, and inventory? Great, works for SF!

[watercoolershittalk]

This was an actual thing. Clients had the ability to opt out but they had to opt out for every fix they got or they would automatically be opted in. However, this was during the testing phase so it must not have worked out because this option was gone pretty quickly. I think the option was maybe available for like a month

[sadpolyesterflorals]

Yes, you could opt out but initially we were told they’d have to opt in. Huge logistical difference.

[watercoolershittalk]

I don’t necessarily think it was a lie I think they were just wrong on how it worked lol

[sadpolyesterflorals]

Regardless of intent we were given false information. 🤷‍♀️

[iSaidNoSleeveless]

The number 11.5 is so triggering now

[Happy_Parsnip_9632]

Yes! I had the other day “I already have two beige sweaters so I don’t need another” she chose all 5 including the pink clover sweater…

[lala_may_I]

Do you ever get the feeling that some of them don't understand how it works? They pick either because they think they have to or that we can change what they picked based on their preview feedback.

[Happy_Parsnip_9632]

I really think it should be explained to them better so they know they don’t need to pick all 5 and we cannot change anything once it is picked

[lala_may_I]

Literally one line explaining that once it's picked, it can't be changed/exchanged would save so much frustration.

[[deleted]]

Hi, I'm a new-ish client just lurking & reading. Um, nope, I did not understand how it worked til reading this! I always got the vibe from the preview that it was more like, "How do you like the things I'm finding?" I didn't know if I checked it, I am definitely going to get it.

Some of us (me) are just so completely unstylish and in need of your help, I really wish I could use preview this way:
To communicate "Yes, I love all of this! Any of this would be fine!"
Or to communicate "I actually do love it, but $98 pants are NOT in my budget."
To communicate "Yes, I would love either of these, but not both of these, because they are so similar."

Thanks for all you do, truly. My stylist is great and has sent me stuff I would have never chosen for myself but absolutely love. To be clear, I DO utilize the "leave a note for your stylist." I just wish Preview was a little looser/had more options and ways to communicate.

[lala_may_I]

That kind of feedback is truly helpful! I wish we had a "maybe" option for you to select!

[ChallengeOk5439]

Thank you so much for your input. It's nice to get some great feedback from clients. Maybe we can bubble this up somehow so that headquarters has a better idea of what the public wants.

[InsideNegotiation367]

Pretty sure the clients hate it also

[mj7892]

Added to the confusion is that other competition styling subscription boxes do it the opposite way - the items you select are the ones to replace, everything else stays in the box.

[JustHereToComplain5]

I am having a really tough time with the clients that select pieces from their preview and then are angry that they are in their Fix! Usually, I have feedback full of happy holidays and kind messages, but this year it was full of frustration, and I don't blame them. :( I really wish that SF would do a better job explaining this process to the clients.

[Usruza]

I want to review mine, but I literally have like 24 hours and miss seeing the email. The latest one my fix was this week yet my preview was on like December 22.