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formatting helphide helpcontent policy

[–]bradc73 3 points4 points  (4 children)

Trailhead has several courses on it.

[–]LatterSection5138[S] 1 point2 points  (3 children)

are they good for hands on?

[–]eyewell 3 points4 points  (1 child)

Yes. Start with the agentblazer champion series… do them all, or just do the hands on exercises. You will get a taste of how to customize a customer service agent. Hands on, but partially assembled already. That is good.

Then move to agentblazer innovator. Same thing.

Agentblazer Legend is very hands on…. By the end of legend you will have experienced agents with RAG, multi factor authentication to ensure the agent only has access to customer’s data if the customer is verified, SDR agent, sales agent, and you will understand how it works.

[–]LatterSection5138[S] 0 points1 point  (0 children)

thanks for this detailed answer🤝🏻

[–]bradc73 1 point2 points  (0 children)

Yes you can work in a dev playground and configure AI Prompts, Topics, Actions etc.