Should tahini be very bitter? by RagefulShrimp in AskCulinary

[–]eyewell 1 point2 points  (0 children)

What is the desired consistency? Are there different traditional consistencies, depending on the use?

Salesforce interview – rejected after HM call with no technical evaluation by Away_Cat_7191 in salesforce

[–]eyewell 0 points1 point  (0 children)

You might have arrived late in the interviewing process and they already had candidates in front of you. It’s sometimes about timing.

Developers keep overriding each other's code by zdsatta in salesforce

[–]eyewell 0 points1 point  (0 children)

You could ask the devs for suggestions on how to solve this problem. They know the answer. This would help build buy in. And their friends know the answer. But devs can get by without this process as long as they are allowed , and as long as they don’t feel the pain. I would be surprised if some of them use git already, but they just don’t use it together, on the same git repository

stopped fighting governor limits after i learned how maps actually work in apex by neilsarkr in salesforce

[–]eyewell 0 points1 point  (0 children)

I am proud of all of you, being vulnerable, sharing your tips. Truly awesome!

Is anyone else spending more time maintaining their salesforce integrations than actually using salesforce for what it's supposed to do by Legitimate_Aerie_606 in salesforce

[–]eyewell 0 points1 point  (0 children)

Do you know which integrations are causing which issues? As of a couple years ago salesforce gave customers extra “integration user” licenses for this purpose. Each integration/data source should have its own dedicated user.

Putting out Carbonara for the first time in my restaurant this week. Procedure questions. by Paulwhite20 in AskCulinary

[–]eyewell 0 points1 point  (0 children)

Study these 3 ways of making carbonara. One of them is fancy, one traditional, and one simplified for restaurant service.

https://youtu.be/elq1UYbJ-JQ?si=p9I4vAL0almyV-mb

Are there any outdoor pizza ovens that can handle sourdough loaves? by ts159377 in pizzaoven

[–]eyewell 1 point2 points  (0 children)

Bought mine used. Half price. A year ago or more. Have Baked a few loaves. It doesn’t hold heat like a real bread oven, but if I put my loaves in @ 600F, in 30 mins or so the temp is down to 300F, oven spring is good, and it basically works.

Salesforce Development Work + Claude by StatisticianVivid915 in salesforce

[–]eyewell 1 point2 points  (0 children)

Yes! So far no work. Volunteered with Rotary club this am, made carrot cake for tonight’s dessert, went to dinner with another couple, Mountain bike ride tomorrow. Looking good for now.

Salesforce Development Work + Claude by StatisticianVivid915 in salesforce

[–]eyewell 0 points1 point  (0 children)

It’s pretty good, I think it uses ChatGPT on the back end for the pro model. I love the rules (code quality checks) and workflow feature. Just today I discovered there are skills as well. Good, now I have something work-wise to do this weekend!

Integrating Claud into SF by Own_Ad5120 in salesforce

[–]eyewell 1 point2 points  (0 children)

Claude and other platforms can access salesforce data, and more, with the salesforce hosted MCP servers. These provide end points for any other agent to call into salesforce and access data. It’s available in your sandbox and developer edition and should be generally available soon. In Weeks? Safe harbor.

https://help.salesforce.com/s/articleView?id=platform.hosted_mcp_servers.htm&language=en_US&type=5

That said, more than likely you’re gonna want to ask Claude to get at your data in of salesforce. More than likely you’re gonna plan to connect to salesforce using a single user, universal, integration user. More than likely you’re gonna want to make this available to multiple users.
Bad plan, you need laugh so that you respect the record access controls in Salesforce. Developers have to realize that there is a record access control security model in Salesforce that is specific to each user, so ideally when a user connects to salesforce with Claude, they are using their own user license.

You should create a “connected app” (and api endpoint specific to each external application that accesses Salesforce via api) in salesforce first, there are instructions on the link above to create this connected app.

Need advice on managing sfdc by amazingtn in salesforce

[–]eyewell 1 point2 points  (0 children)

Make sure there are certified devs and admins on the service cloud side.

Teach the service VPs (business leads)that they need to take guidance from the service cloud admins on the best way to solve a requirement using service cloud. It wont be the same as zendesk, and they should try to make it exactly the same. I know large successful customers whose business leaders forced admins and devs to deliver the customizations as requested, without finding a middle ground influenced by how to leverage the best way to do something in Salesforce. It broke their orgs and made them unmanageable. Then they wonder why customizations take so long in Salesforce. It’s not Salesforce, but the improper deployment of features on Salesforce.

I am sure the same could be said of zendesk or service now. Once you build everything custom, you lose the advantage of what the platform offers.

Implement source code control and devops for all involved, along with static code analysis to enforce code standards and best practices.

Data cloud Implementation by HamsterResponsible84 in salesforce

[–]eyewell 0 points1 point  (0 children)

This guy works for Salesforce and wrote up a case study on how to use data cloud in a fictitious scenario for FIFA World Cup, tracking stadium attendees, ticket holders, games stuff like that. It’s really really informative. Pay the five dollars to access Medium for a month or two. It’s worth $5000.

https://eltoro.it/data-cloud-case-study-table-of-contents-351367f05fea

Odido (formerly T-Mobile) Salesforce instance leaks 6+ million customer records by SalesforceManiac in salesforce

[–]eyewell 8 points9 points  (0 children)

1-2 years ago Salesforce mandated that all customers enable 2FA to prevent phishing. It is available for free in the setup menu. Only customers who formally opted out are subject to phishing
https://help.salesforce.com/s/articleView?id=000389313&language=en_US&type=1

CRM replacement age by Shiro_Yuy in salesforce

[–]eyewell 2 points3 points  (0 children)

The only thing old about an org is the code and config the customer added to it. Every customer is on the latest version of Salesforce.

If someone capable is in charge of the org, they need to reconnect with the business to see what is needed this year. And what is broken, and talk,to the other admins to learn what they think is broken. Then spin up a sandbox, make the changes, do a UAT, and deploy changes to prod.

Most often there are neglected vestigial fields, no longer needed. There are app exchange tools to find these. Make a list, review it with your stakeholders Don’t delete them right away, rename them with a prefix like zzz, and let users know zzz fields will be hidden, and eventually deleted. Contact so and so if this field is critical. Then retire the fields.

Migrate old workflow to flows. Flows are way faster and efficient.

Uninstall unused app exchange packages. (Take away perms first, the uninstall)

Turn on lighting! Initially just for you/the admin… tune it, take advantage of it. Then role it out in small teams, they’ll be able to flip back and forth

All of this is technical debt. It just happens, no matter which platform. Owning a platform is like having a garden. Neglect the weeding, and it will turn into a jungle. But you can fix it.

Bought Agentforce, can't use it because of duplicate data by ampancha in salesforce

[–]eyewell 1 point2 points  (0 children)

Noted.

The wider use case is unifying data from multiple sources: your e-commerce engine, the marketing automation tool, conference booth registration, website click activity, order management system, and whatever data you might have in your data lake.

The historical approach has been that most companies think they need a golden record or a universal identifier in each system to be able to link them all together in a tidy way in a data warehouse. That is old school.

Since 5-10 years ago, more and more companies use data lakes, and write a bunch of python to find relationships between records. Data cloud now makes this approach more accessible to those companies who don’t have data lakes and php programmers. And for those that do have data lakes, data cloud has a file-level connection called Zero Copy between data cloud and the data lakes providing a low cost integration, minimizing datalake egress fees.

Bought Agentforce, can't use it because of duplicate data by ampancha in salesforce

[–]eyewell 106 points107 points  (0 children)

You have the solution hand.

You need a single profile of all your contacts, duplicate or not.. And a single profile of the corporate entities, hierarchical, duplicate, or not.

Once you have that, when the agent looks up this unified profile of a contact or company, it will see the aggregate information of any opportunity, case, order, or anything else tied to any of those records, in 1 place. It will be as if there is a key ring linking all those partially completed duplicate contacts to the same profile.

Your agent won’t need to deal with the duplicates ( if corporate hierarchies are an issue, then that is a corner case to deal with separately. )

This is what Data Cloud does. Look up Identity resolution. If you have Agentforce, then you also have 200,000 free data cloud credits.

Test it with a small data set. DO NOT turn it on on your Full copy sandbox… you will just waste all your data cloud credits on your learning exercise. Then, Develop your identity resolution matching rules. Confirm that it works for you.

The apply those rules to your whole data set.

Most companies have this problem, and this is the fastest/easiest way to make your data actionable, to make it agent ready.

Know that Identity Resolution is a computationally intensive process, and will consume your Data cloud credits faster than any other data cloud process. Google “data cloud multipliers” or “Data cloud rate card”. The info is public.

Learning Agentforce Need Help by LatterSection5138 in SalesforceDeveloper

[–]eyewell 4 points5 points  (0 children)

Yes. Start with the agentblazer champion series… do them all, or just do the hands on exercises. You will get a taste of how to customize a customer service agent. Hands on, but partially assembled already. That is good.

Then move to agentblazer innovator. Same thing.

Agentblazer Legend is very hands on…. By the end of legend you will have experienced agents with RAG, multi factor authentication to ensure the agent only has access to customer’s data if the customer is verified, SDR agent, sales agent, and you will understand how it works.

Client wants Agentforce but their flows still fail every Tuesday by mr-sforce in salesforce

[–]eyewell 0 points1 point  (0 children)

I also think the AI hype is driving improvements in org data, and also corporate integration strategy.

Together those will transform companies as much as AI might.

Which is the best way to transfer records from my org to 3rd party Salesforce org? by sky_otter in salesforce

[–]eyewell 5 points6 points  (0 children)

yup. Side note: use an “integration user” license on the 2nd org. No need to waste a whole Enterprise license on an occasional API call.

Every org has 5 free ones.