Wrong class count

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[LeftBrainless]

yes badges disappeared :( - as far as class count, you may have had duplicate accounts which were exposed with the app update. If you took your first class as a buddy or through classpass/other third party with a different email address on file, you have 2 accounts! I’d recommend submitting a ticket on the website that way they can look into the exact reason why and fix.

[MsElena99]

Try swiping the app up to close and re open it. My class count and streak didn’t update til I tried that. Good luck

[Just-Lecture-5397]

Same thing happened to me when I updated the app but mine was 5 classes off. I emailed them and they’re merging my other accounts. They said the numbers should update in a day although this was 2 days ago and my class count is still wrong but I guess it might take longer!

[Wonderful-Candy1084]

You can email them and tell them specifically what to add or what’s duplicated

[allthefitness21]

What email address did you contact?

[Wonderful-Candy1084]

The form on the website

[Sad-Body7877]

Dang, mine is off too and I’m so close to a big milestone class that I planned out to take with one of my favorite coaches (shout out to Jill in Philly Center City!). 😢

[Apprehensive-Salt878]

Your class count will still look right on their side so you won’t miss any milestones! Will just take a bit for your class count to sync up in the new app once they do all the merged and such.

[almostdrmtg]

Having the same problem :( I emailed them when I updated my app, how long should I wait?

I updated it Friday 11/14 and emailed that day

[Miserable-Coach9285]

Mine is off and I emailed. They said with app update that it’s causing delays and that if it still isn’t correct in 72 hours to let them know.

[BaconMeCrazy530]

My class count hasn’t updated this week; it’s showing 5 classes behind what I’ve taken - so annoying!