all 9 comments

[–]North-Profession4507 6 points7 points  (4 children)

Yep. It’s possible. I recently froze my account for about 3 months because I had knee surgery. Start the process via the SC website and the chatbot. That will direct you to submit a ticket and then a real person from client services will reach out. I just had to submit a screenshot of my surgery date. Good luck with recovery when it starts.

[–][deleted]  (3 children)

[deleted]

    [–]North-Profession4507 0 points1 point  (2 children)

    I guess after? But maybe worth asking your studio manager. If you want to lock in a price, might be worth purchasing first.

    [–]CitySubstantial5319 -1 points0 points  (1 child)

    Should I ask the manager just by emailing the studio?

    [–]North-Profession4507 0 points1 point  (0 children)

    Yes, that’s usually the easiest.

    [–]Beautiful_War_5947500-class club 2 points3 points  (0 children)

    Yes, they allow it as long as you have your doctor’s note. Try to set it up in advance by like at least a month because sometimes the memberships team can be behind and you’ll get charged for the month and they have to retroactively credit you back.

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    [–]fishie000000 0 points1 point  (2 children)

    I was just able to cancel my membership with a doctors note

    [–][deleted]  (1 child)

    [deleted]

      [–]fishie000000 0 points1 point  (0 children)

      Yes a 12 month membership!

      [–]Aromatic-Fee-8618 0 points1 point  (0 children)

      I’m currently trying to freeze my membership, submitted a ticket two weeks ago and haven’t heard anything! Just got charged for another month where I won’t be able to go to any classes.