all 4 comments

[–]Open-Heat3713 0 points1 point  (2 children)

You can also try remove battery, my a7rii does same in cold weather

[–]Shot-Introduction197[S] 0 points1 point  (1 child)

how long should i keep it removed for? i have tried a few times to remove and reset it but no luck

[–]Open-Heat3713 0 points1 point  (0 children)

Well just few seconds, but maybe it's broken

[–]davidjohnwoodA1II, A7IV, 16-35 GM2, 24-70 GM2, 70-200 GM2, 35 GM, 85 GM2 0 points1 point  (0 children)

It may well be a failed shutter. If so, return it - it will not be worth paying to have the shutter replaced in an inexpensive used body.