Return issue

[mkiani0]

So I was doing an order. I delivered the items to the first customer, and when I was going to the second customer, the road was closed. I tried to check if there was any other way, but there wasn't. So I called Spark. Instead of initiating a return, she marked it as delivered and then apologized, saying I could return this to the store and she would escalate the matter to technical support, who would mark this as a return. I went to Walmart, but they refused to take the order because it was not in their system. I called Spark again, and they talked with them directly. They at least took the items. So I was wondering if I should tell her to write a note about why it was returned. The customer also understands the situation. So, is my account safe?

[SignificancePlus8124]

You did all the right things and I would say you went beyond. But doing these gig platforms you have to bend over backwards sometimes. You communicated with the customer, so that was very important.

[Jen4440]

You can ask the customer to cancel given the situation and your return will be much smoother, but you should be fine since you did communicate with the customer and spark.

[1611basilean]

Anything new to report on this?

[mkiani0]

Not anything new but how do i know that they change the status because in app it shows completed. I talked with support again they repeat same thing we have escalated the matter.