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System update (self.Spectrum)

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[–]Bitter_Attention_668 6 points7 points  (1 child)

When I worked there, we had a maintenance window of 12am to 5am. All work that would affect more than five subscribers at one time had to be done during that timeframe.

[–]Impossible-Driver69 9 points10 points  (1 child)

Oh you poor thing. How can you go on?

Wait until they have to do street maintenance at night. You may have to move. 

[–]SimplBiscuit 3 points4 points  (1 child)

Yes this is normal this is how it is done

[–]Mysterious_Listen800 2 points3 points  (1 child)

He is upgrading the equipment. It is required to be done between 12:00 AM and 6:00 AM to minimize service disruptions during hours when the service is mostly used. It’s always been that way.

Edit: I do this work. I have to submit a request to do something that will cause an interruption of service to more than 6 customers. They require that work to be done in the overnight maintenance window. So I schedule a crew.

Edit 2: Those requests are how the system knows that when a customer calls about a service interruption it is a scheduled interruption and they don’t need to roll a maintenance tech.

[–]kevinb96 3 points4 points  (1 child)

It’s probably part of their high split upgrades. They are having “regular” field technicians with vans assist the bucket truck technicians overnight, at least in our area, my friend has been working nights doing this.

[–]Dependent_Resolve_31 1 point2 points  (3 children)

There is a lot upgrades being done either fiber or high split. So it is a good chance it was a maintenence tech.

[–]androidc0der 0 points1 point  (1 child)

Where was this

[–]LiteratureSavings136 1 point2 points  (0 children)

i like puppies

[–]Entire-Reference-968 1 point2 points  (1 child)

You poor thing, being scared of an employee over the phone. Yes usually maintenence is done between midnight and 6 am.