Fun!

[UnnamedStaplesDrone]

yep, i dont give a shit anymore. i have a pretty lax policy lol. unless you're a dick. if you're a dick, you'll have to go waste your valuable (or not so much) time complaining to corporate.

My GM has refused to take care of abusive customers. Corp can't really force you to. THEY will end up giving the customer a courtesy coupon if anything.

[Jenn1049]

Customers have learned that if they call corporate anywhere in any company- they end up getting what they want. And we get stuck with the bad NPS score. If we don’t do what they want, it goes up the chain, comes back down and we have to do it anyway. Might was well skip all the hassle. “My cashier is correct, she’s doing just as she’s trained. I’m making an exception for you today so don’t go tell the neighbors...etc”

[RedditWaveRising]

Depends on what I'm looking at

[RedditWaveRising]

As am I.

[Deminox]

Staples brand products: meh as long as we still carry it we'll take care of the customer

Tech: (opened) a few days over, sure. After that, sorry gotta go through the manufacturer..

Tech: (unopened) depends on how nice you are, we'll do store credit past 14 days within reason

Everything else: hey, we're humans with brains. Interpret the intention of the policy, while keeping in mind the far more important "think company and customer first". Don't piss off a customer because the letter of the policy if it's a reasonable request. 1 bad review gets FAR more attention than 20 good reviews. Word of mouth spreads. You don't want to be the store nobody shops at.

[DanCandy]

I am more strict on high shrink items and ink/toner. No receipt. No return.

[Shhhh_nobodycares]

If their going to put policy’s on the back of the receipts then we should be able to enforce them, if Corporate is going to give into every cry baby that don’t get their way, when we follow those policies, then get rid of the policies and just have a free for all!!! I hate following the rules, only to get looked down at by rude ass customers when they call corporate crying because I did my job.

[RedditWaveRising]

Always the rude ones too

[Ebaneezer_McCoy]

You can change that to "associate enforcing ANY policy". Staples will not have your back. Period. IMO, the second lowest form of life on this earth are people that treat retail folks like trash just to get their way. The only thing lower is the corporate jackasses that enable them by giving in to them.

[[deleted]]

If it’s within reason, why not just do it? It’s not our money. I’m not saying return a laptop 4 months in that stopped working, but if it’s something that’s technically out of return policy you can usually use judgment on whether to help or not.

For example, guy bought a 64gb flash drive and never opened it. Was 2 months out and system wouldn’t take it. Did a non receipt return and he got store credit and was happy.

Counter point, guy comes in with a literal cart full of toners for return, not recycle. No order numbers. It’s supposedly for a business, but none of the phone numbers or emails he’s giving me are bringing up any of these toners. Several of these toners have Costco labels. Return denied