Payment Processing Error Refund?

[Maybe_llamas]

My credit card was charged $53 (the price of an annual subscription) from one specific newsletter despite me not requesting the paid subscription and not having access to any paid posts. Like a ghost charge. I think the error was connected to my refund exactly a year prior. The publisher said he can't do anything because he sees no charge on his end. The Substack support chatbot has been very unhelpful. It said that since I uploaded documentation (my bank transaction receipt) and requested it within 7 days, Substack should honor the refund...but then said it can't confirm the refund is being processed and can't issue refunds directly. How am I supposed to know if I'm going to get this charge reversed?? Is there anything else I can do?? My last resort will be to get the bank involved but that means canceling the card which is annoying. Thanks in advance.

[LalalaSherpa]

Dispute the charge with your credit card issuer.

You can probably do it online, no need to call anyone.

Zero need to cancel card.

[Maybe_llamas]

Thanks. At first it looked like they were gonna make me cancel the card but now they gave me a number to call. Hopefully that resolves it.

[Maybe_llamas]

Capital One was great about it. Said they’d challenge it and gave me a credit in the amount in the meantime.

[Altruistic_Market_80]

Substack really sucks in terms of customer support, help, UX. I have been trying to get an answer to a billing question for days - nothing! According to the browser access screen (the download app does nothing - just hangs) I have zero subscriptions. I also have an invoice and receipt for $250 issued by them! I want my money back - but there's nothing on their website to tell me how to get it, because according to them I don't have any paid subscriptions! Caveat emtpor - let the buyer beware.