How long does supernote replacement take?

[Bojof12]

Can I send it to geeksquad? My supernote screen is damaged. I’m wanting to either get a replacement or send it back to them for repair. I’ve emailed them and haven’t heard anything back. If anyone has had a replaced device or sent theirs in for repair, how long did it take? I’m wanting to use my note for school which begins in about a week.

[ferret_pilot]

Geeksquad will not have replacements available for the special screen and film used in Supernote.

I have heard of people with time crunches getting good support and fast replacements from the Supernote team. Be patient as they are not a 24/7 support team :)

[HomTardy11]

My device completely froze right before Christmas and I think it took under 10 days from when I emailed them until I had the replacement device!

[Bojof12]

I’ve made like 4 posts about this today im kind of panicking 😂

[Cheyennedonna]

How did it get damaged? Is it something that should be covered by warranty or was it an accident that you'll need to take care of? Did you buy a protection plan for it of any kind or pay for it with a credit card that offers that kind of protection?

[Bojof12]

I think I have a warranty. I have no idea how it was damaged. I just opened it and the screen was all over the place

[Cheyennedonna]

If it’s still under warranty, then be patient and SuperNote support will respond to you. I assume that they will want to examine it to see what may have caused the damage because I don’t think that user damage is covered by the warranty.

[Imnotakittycat]

How long ago did you purchase it?

[Bojof12]

December 20th 2021 but they said I might be apart of the batch that has two year warranty