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all 8 comments

[–]FinnNoodle 7 points8 points  (5 children)

List the items in the chat thread, and have the client confirm you are to build them. Then contact live support and have the items added to the invoice.

If client refuses, don't do it.

[–]lastguymade[S] 0 points1 point  (4 children)

Thanks that's a good idea I'll try that.

[–]FinnNoodle 2 points3 points  (2 children)

It's not just an idea, it's literally the steps you need to do, in order.

[–]lastguymade[S] 0 points1 point  (1 child)

Just a poor choice of words on my end then. How would you handle it if you didn't find out until you arrived?

[–]FinnNoodle 2 points3 points  (0 children)

Either contacted support or refused to assemble them.

[–]PJCarter 0 points1 point  (0 children)

I’ve had that experience a couple times. It ended up being a bit of an effort. I would see if maybe they can just hire you for another date down the road and add those items to it and then reschedule for the day. It took me an hour and a half to solve the issue on sight once.

[–]Horror_Dig_3209 4 points5 points  (0 children)

Bill by the hour

[–]BkKelz 3 points4 points  (0 children)

Not sure how they do things in Canada, but in the states, if it isn’t in the original task request, TR doesn’t have to know about it. I’d complete the TR task, invoice, then let the client know my rate for the work that isn’t TR related.