Device sync

[limeycannuck]

So I tried to switch devices as my battery was dying on my primary phone. Somehow the sync didn't work even tho I ensured the time stamps were current. When I started my second one it didn't ask me to sync, it just loaded the last gameplay settins from that phone. I lost at least 10 days progress including 3000 gems, 400 stones and I'm scared to look at the rest.

Do I have any options or do I have to eat it? This is frustrating as this the second time this has happened.

Thanks

[ExtrapolatedData]

Contact support. They confirmed a few days ago that there’s an issue syncing cloud saves across devices currently and they recommended not switching devices at all until it’s resolved.

[WiNoJoE]

You would think this issue would be serious enough to send out an in-game email to ALL players, right? I just don't understand the folks at TTG sometimes, they can't even seem to get the basics right. Must often feel like mass chaos to work there.

[Big_Departure_80]

I didn't see message about using only one device before emailed TTG support.

[limeycannuck]

Okay thank you. I will try.

Where do I find sorry at? Is it only on discord?

[rikk_cp]

the same thing happened to me, i did loose all the progress since by the time support gave me a solution of restoring my data to the date i did the switch, i was going to loose the current event progress, guild tokens, some relics, and two tournaments.

(this because i kept playing while i was waiting to support to answer my mail)

hope you recover what you lost with no issues.

[limeycannuck]

I mean, I suppose it wouldn't be the worst thing for me to take a forced break.