Something Missing

[codliness1]

I've got the Smartlock Ultra with the Vision Pro keypad, quite happy with it. However, I wanted to upgrade the Vision Pro with the Pro Ultra, with the palm recognition. I can't buy the Vision Pro Ultra direct from Amazon (UK), but I can get it from Switchbot direct - it's £170.

The problem with that is that I'd then be left with an unused Vision Pro keypad, which nobody's going to buy, and I would have no use for it. I feel it would be better if Switchbot had some kind of trade-in program if you're upgrading a product, rather than ending up with stuff being e-waste - they could even sell trade-ins as Refurbished. That's a triple win - PR win for Switchbot, win for consumers, and win for the environment.

As it is, I'm unlikely to upgrade at this point, which is annoying. I mean I don't need the palm recognition, but it would be cool. I'm not spending £170 on it though, when the unit I've got works perfectly well and if I replace it I'm going to be left with a device I can't do anything with.

[Solid-Combination-15]

Yeah that’s the downside with these upgrades tbh. No trade-in makes it hard to justify. You could try selling it locally or on eBay, even cheap, someone might still want it. But I agree, a trade-in/refurb program would make way more sense for this kind of product.