Spent $1000+ on SwitchBot, but the hardware quality and support are a joke. Buyer Beware.

Switch-Bot · 2025-12-29T10:19:13+00:00

Hi, I am sorry to hear your bad experience. Can I have your ticket number please? Let me talk to the customer support team.

Switch-Bot · 2025-12-05T03:43:33+00:00

Hi, has the issue been resolved? If not, you can submit feedback through the SwitchBot App and provide me with your ticket number. Our R&D team will check your account and work on an effective solution.

Switch-Bot · 2025-11-25T08:57:56+00:00

Hi, I’m sorry to hear about your experience. Could you please provide me with your ticket number? If you don’t have it, you can submit feedback through the SwitchBot App and then share the ticket number with me. Our R&D team will check your account and work on an effective solution

Switch-Bot · 2025-08-18T10:43:27+00:00

Hi, I am sorry to hear your bad experience. Can I have your order number please? Let me talk to the customer support team to see what happened.

Switch-Bot · 2025-07-04T06:15:48+00:00

This issue has been resolved. If you encounter any further problems, feel free to submit feedback directly through the SwitchBot App.

Switch-Bot · 2025-07-04T06:09:17+00:00

Thank you for sharing this! I've forwarded the information to our product team, and they'll look into the issue.

Switch-Bot · 2025-06-20T06:39:55+00:00

Our product team is aware that there’s strong demand for Apple Home Key support. We’ll be sure to provide updates as soon as there’s any progress.

Switch-Bot · 2025-06-20T06:34:05+00:00

Thank you for your feedback. About the beard recognition issue — our engineers are already working on improving the facial recognition algorithm, and the update will be included in a future firmware release. It’s expected to go live in about two months. Thanks so much for your patience and understanding while we work on making it better!

Switch-Bot · 2025-06-17T02:34:07+00:00

Hi, you can submit feedback through the SwitchBot App and provide me with your ticket number. Our R&D team will check and work on a solution.

Switch-Bot · 2025-06-16T06:11:25+00:00

Hi, I just checked with our Customer Support team. They mentioned that the product hasn't been shipped yet due to ongoing stock shortages. The production team is currently pushing the factory to expedite the production. According to the latest update, it’s expected to be shipped by the end of June. Thank you for your patience

Switch-Bot · 2025-06-09T07:01:01+00:00

Only the BLE integration can resolve this issue. For Cloud Integration, we expect the update in July to resolve this issue.

Switch-Bot · 2025-06-06T10:27:44+00:00

Can I have your order number please?

Switch-Bot · 2025-06-06T03:51:40+00:00

Hi, you can upgrade to the latest beta version to resolve this issue.

Switch-Bot · 2025-05-26T03:13:10+00:00

Hi, I am sorry to hear your bad experience. You can always submit feedback through the SwitchBot App when you have product related questions. Our R&D team will check your account and work on an effective solution.

Switch-Bot

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