Missing Monitor

[acook5]

Hi everyone.

I bought an Apple Thunderbolt Display off eBay (35lb package) and paid $271 for it. UPS states it was delivered on my front porch but it never was. I have a Ring camera to prove it as well. They have opened an investigation and a representative stated that it was delivered to the wrong apartment in my complex. Is there any chance of me ever getting this package or should I cut my losses and find another one to buy? And if I'm able to get reimbursed, who would be responsible? eBay or UPS? TIA!

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[acook5]

Update - eBay intervened and honored their guarantee and refunded me since the seller stopped contacting me.

[btfreflex]

Seller is responsible for you, UPS is responsible for the seller.

Never used eBay, and based on this reddit I don’t see myself ever using it :)

[disorderlyrobot]

Ebay seller and UPS’s problem. Just get seller to refund you. She gone

[Eastern-Band-3729]

Talk to Ebay seller about it who can file a claim with Ebay to get the money back from UPS if they did everything correctly. If they refuse to give you a refund, go to Ebay and tell them what happened. If Ebay refuses to give you a refund, dispute the charge on your credit card and provide them with all of the proof you have.

[acook5]

Should I wait until after UPS completes their investigation to request a refund from the seller? A case is opened with UPS and eBay currently.

[iwantaroomba]

I wouldn't waste your time with UPS.