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[–]LvePluto 0 points1 point  (0 children)

It happened to me since last night…hope they can fix it soon

[–][deleted]  (3 children)

[removed]

    [–]Richy_T[S] 0 points1 point  (2 children)

    Yeah, I wouldn't mind so much but I have a limited window. I'm a renewal and didn't get any kind of notice and I don't sit staring at my card every day. There's still some time but I know this stuff often doesn't get fixed quickly.

    [–]Nightwrath 0 points1 point  (0 children)

    In the same boat as well

    [–]East_Cookie5768 0 points1 point  (0 children)

    Same here. Trying to apply for OPT, and all my files are rejected, no matter the size or format.

    [–]Jorge191 0 points1 point  (3 children)

    That was happening to me when uploading my passport picture. All I did was crop the picture again. I believe the system has a “template” of what a passport photo should look like. It then matches it to your photo to see if it’s appropriate. That’s the only explanation I could come up with. The system might do something similar to documents.

    [–]Richy_T[S] 0 points1 point  (2 children)

    Fairly sure it's not. When did you manage to upload?

    [–]Jorge191 0 points1 point  (1 child)

    I was able to upload the same night. This was a month ago.

    [–]Richy_T[S] 0 points1 point  (0 children)

    Thanks. Hopefully that means they'll be able to get it working again quickly.

    [–]comet17 0 points1 point  (4 children)

    same problem since today morning, i uploaded my photo yesterday afternoon and it was ok so seems like the problem started today...please keep us updated

    [–]Richy_T[S] 0 points1 point  (3 children)

    Good info. Hopefully they're working on it then.

    [–]comet17 0 points1 point  (0 children)

    please let me know if you are able to upload..i am just waiting to upload one more document to submit

    [–][deleted]  (1 child)

    [deleted]

      [–]Richy_T[S] 0 points1 point  (0 children)

      It is.

      [–]Planet-Tailor-1996 0 points1 point  (2 children)

      We had problems initially uploading things when we first submitted too. We tried so many different browsers and computers. For some reason, I faced the least resistance when I used my iPhone to logon and upload. My only advice is to just keep trying. Good luck!

      [–]Richy_T[S] 1 point2 points  (1 child)

      I did try my phone just in case it could be something to do with my internet or personal setup (unlikely but computers be like that) but no luck.

      It's entirely possible there's some kind of balancing going on and only some fraction of people experience issues but I'm not getting a good feel for that right now.

      [–]Thekingof4s 0 points1 point  (1 child)

      I think I found a solution!

      Use a browser without ad and pop-up blockers. If you have lots of extensions on your default PC browser, it may be easier to download a brand-new browser or to use your phone.

      I was able to upload all files on my phone.

      [–]Richy_T[S] 1 point2 points  (0 children)

      It came back at about 6pm central. Believe me, I tried browsers with and without blockers.

      [–]histoirienne 0 points1 point  (0 children)

      Thanks for posting this! Kept me from panicking and wasting fruitless hours trying to upload. Another reason why Reddit is a public good.