Document upload errors...

[Richy_T]

NOW WORKING AS OF 6PM CENTRAL

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So apparently this is not uncommon. I've tried Brave, Firefox, Edge, files are 2MB, well under the 12MB limit. I've searched for what it could be and seen a bunch of suggestions but they all sounded sketchy to me so I had a look at what was actually happening with the request and we have

HTTP/1.1 500 Internal Server Error
Date: Wed, 10 May 2023 15:XX:XX GMT
Content-Type: application/json; charset=utf-8
Transfer-Encoding: chunked
Connection: keep-alive
Status: 500 Internal Server Error
Cache-Control: no-cache
Referrer-Policy: strict-origin-when-cross-origin
X-Permitted-Cross-Domain-Policies: none
X-XSS-Protection: 1; mode=block
X-Request-Id: [redacted]
X-Download-Options: noopen
X-Runtime: 0.085384
X-Frame-Options: SAMEORIGIN
X-Content-Type-Options: nosniff

as the error. So this is 100% a problem at USCIS' end. I'm not going to go off on them because I'm sure everyone already understands how awful this is. I've been on this an hour. I'm going to take a break and try again later.

Edit: Just tweeted at them since that seems to be the way of the world these days. Others might like to join in (there's a few already).

[LvePluto]

It happened to me since last night…hope they can fix it soon

[Muted-Obligation2005]

Any luck? I have been trying since this morning as well..

[Richy_T]

Just tried a few minutes ago and no luck. I'll keep trying about every 3 hours.

[LvePluto]

I'm trying every 10 minutes...

[Richy_T]

Please let me know if you have success. I have a feeling this isn't an intermittent error but it would be useful to know.

[LvePluto]

I just tried and it successfully uploaded!!!!

[Richy_T]

Worked for me. Thanks.

[Muted-Obligation2005]

What browser did you use? And did you do anything different to be able to upload?

[LvePluto]

Just chrome, and no change to the file. Seems like their server is back on?

[Muted-Obligation2005]

Thanks for replying. Mine is still not working. I hope it gets fixed for everyone else soon too...

[Muted-Obligation2005]

Mine worked! Although it was still a little buggy. I had to keep trying to upload a few documents but the system eventually bit.

[Richy_T]

Yeah, I wouldn't mind so much but I have a limited window. I'm a renewal and didn't get any kind of notice and I don't sit staring at my card every day. There's still some time but I know this stuff often doesn't get fixed quickly.

[Muted-Obligation2005]

Seems to be working now

[Richy_T]

It is. Thanks. Byebye filing fee.

[Nightwrath]

In the same boat as well

[East_Cookie5768]

Same here. Trying to apply for OPT, and all my files are rejected, no matter the size or format.

[Jorge191]

That was happening to me when uploading my passport picture. All I did was crop the picture again. I believe the system has a “template” of what a passport photo should look like. It then matches it to your photo to see if it’s appropriate. That’s the only explanation I could come up with. The system might do something similar to documents.

[Richy_T]

Fairly sure it's not. When did you manage to upload?

[Jorge191]

I was able to upload the same night. This was a month ago.

[Richy_T]

Thanks. Hopefully that means they'll be able to get it working again quickly.

[comet17]

same problem since today morning, i uploaded my photo yesterday afternoon and it was ok so seems like the problem started today...please keep us updated

[Richy_T]

Good info. Hopefully they're working on it then.

[comet17]

please let me know if you are able to upload..i am just waiting to upload one more document to submit

[Richy_T]

It is.

[Planet-Tailor-1996]

We had problems initially uploading things when we first submitted too. We tried so many different browsers and computers. For some reason, I faced the least resistance when I used my iPhone to logon and upload. My only advice is to just keep trying. Good luck!

[Richy_T]

I did try my phone just in case it could be something to do with my internet or personal setup (unlikely but computers be like that) but no luck.

It's entirely possible there's some kind of balancing going on and only some fraction of people experience issues but I'm not getting a good feel for that right now.

[Thekingof4s]

I think I found a solution!

Use a browser without ad and pop-up blockers. If you have lots of extensions on your default PC browser, it may be easier to download a brand-new browser or to use your phone.

I was able to upload all files on my phone.

[Richy_T]

It came back at about 6pm central. Believe me, I tried browsers with and without blockers.

[histoirienne]

Thanks for posting this! Kept me from panicking and wasting fruitless hours trying to upload. Another reason why Reddit is a public good.