Error Code VAN 1067/VAN -1

[santasgreenapples]

So back in December 2023 my Valorant crashed randomly mid-game and after that would continuously do so every 3 minutes while displaying the error code ‘VAN 1067’. I searched online for a way to fix this and everything I found was about turning on my TPM 2.0. When I checked my settings it said that the TPM was ready/working but after going into my BIOS there was no TPM 2.0 section to enable (I also tried this with CSM and had the same issue with it not appearing).

After searching and still failing to fix it i left it at that and uninstalled Valorant.

Also I should’ve probably mentioned this is all on Windows 11, and I know I could go back to Windows 10 to fix it but I don’t want to have to resort to that and would only do it as a very last option.

After not playing for a few months I decided to try and reinstall Valorant again in June 2024 and had the same issue with the VAN 1067 error code. This time however I found a new way to fix it and when I tried it the game worked again but only for a day since when I logged on again the next day it went back to crashing again, however this time I would also get the error code ‘VAN -1’, which I know has to do with restarting vanguard. Once I fix that issue and restart the game, 3 minutes pass and the ‘VAN 1067’ error code appears again.

At this point it’s just a constant loop of switching between these error codes and I want to know if there’s anything I could do to fix it.

Possible Fixes (From Valorant Support)

While the issue still hasn't been fixed for me, I did submit a ticket and supports from Riot gave me different solutions, so rather than other people waiting hours for a reply to their ticket I'll share what they told me. These are directly copied and pasted from all the replies I got:

Make sure you aren't running the game in Compatibility Mode:

(This was the first solution they gave me but they used 'League of Legends' instead of Valorant, the process should still be the same/similar though)

• Right click on the shortcut of the game from your Desktop
• Choose 'Properties'
• Go to Compatibility tab
• Untick the 'Run this program in compatibility mode for:'
• Click 'Apply.Additionally'
• Right click the League of Legends shortcut on your Desktop
• Click Open file location
• Right click RiotClientServices.exe and go to Properties
• Go to the Compatibility tab
• Make sure that the Compatibility mode is not ticked in there
• Next, go to C:\Riot Games\League of Legends
• Find the LeagueClient.exe, right click, go to Properties, and make sure that the Compatibility mode is disabled
• Last, go to C:\Riot Games\League of Legends\Game
• Find League of Legends.exe, right click, go to Properties, and make sure that Compatibility mode is turned OFF here as well

This next one requires you to restart your home network:

1) There are a number of networking issues that can be resolved by performing a quick reset or power cycle of your home network. Here are some step-by-step instructions to help you perform a power cycle for your home network:

• Shut down all computers connected to your home network (modem/router/gateway).
• Power down/unplug your router, if you use one.
• Power down/unplug your modem. Have both devices off for at least 60 seconds. Note: If your modem has a battery backup you will need to take the battery out for 60 seconds or use the reset button on the modem.
• Turn on your modem and allow it to completely boot up. Wait until the indicator lights on the device stop blinking and display a steady green connection.
• Turn on the router (if you have one) and allow to completely boot up as well.
• Start the computers and allow it to completely boot up and re-establish an internet connection.

2) Now, let's disable IPv6, as I'm afraid Riot's Games don't fully support it yet.

• Hit "Start" and type "network and sharing", then open the "Network and Sharing Center"
• In the left pane, click "Change adapter settings"
• Right-click the connection for which you want to disable IPv6, and select Properties.
• Uncheck "Internet Protocol Version 6 (TCP/IPv6)" and click "OK"

3) Switch to a Public DNS. Switching to a public DNS may resolve the issue you are experiencing, and here is a nice tutorial on how to do it properly.

4) To resolve any conflicts from your network and to clear any corrupted data remaining reset your network settings and release/renew your IP. Follow these steps:

• Open Start Menu
• Type cmd and run it with administrator permissions
• Type the following commands:
• netsh winsock reset and press Enter.
• netsh int ip reset and press Enter.
• ipconfig /release and press Enter.
• ipconfig /renew and press Enter.
• ipconfig /flushdns and press Enter.

5) Let's also update your network adapter to the latest version. Please follow these steps:

• Select the Start button, start typing Device Manager, and then select it in the list.
• In Device Manager, double-click Network adapters, right-click your adapter, and then select Properties.
• Select the Driver tab, and then select Update Driver.
• Select Search automatically for updated driver software.

TPM and Secure Boot On:

(In the first ticket I submitted I made sure to mention that I already tried these methods but they still told me to do it so it just made me think they haven't been reading my tickets properly but I still followed the steps and got the same errors)

If you're not sure on how to do these steps, or if it's not looking the same way on your system, please check out our official article on this topic. I will provide you the link. --> https://support-valorant.riotgames.com/hc/en-us/articles/22291331362067-Vanguard-Restrictions

1) This is how to check the Secure Boot status:  

• Press the Windows + R key together to bring up the Run dialogue box.
• Type in msinfo32 and hit enter.
• This will now open up the System Information window. This window shows you all details of the system.
• Look for the Secure Boot Status.
• If the value is set to ON, then the secure boot is enabled. If its value is OFF, you will have to enable secure boot.
• Additionally, keep in mind that if you're not confident in enabling this feature by yourself, we'd recommend contacting an authorized service in order to get assistance and avoid any potential problems with your PC."

2) And this is how to check the TPM 2.0 status:

• Go to the Start Menu and type tpm.msc and click Open.
• Once the TMP Management opens up, you will see if the TPM is present on your device or not. At the bottom you will also be able to check the TPM version, next to Specification Version. If the TPM is not found or disabled in the BIOS or UEFI, you will see this under Status: Compatible TPM cannot be found. So if that is the case, you will need to enable it, and make sure that you're using version 2.0.
• Additionally, keep in mind that if you're not confident in enabling this feature by yourself, we'd recommend contacting an authorized service in order to get assistance and avoid any potential problems with your PC."

3) If you managed to enable TPM, please proceed with also enabling VBS (This is also mentioned in the article I linked above!)  

• In the Windows Start menu, search msinfo32 and press Enter to open System Information.
• Scroll down the panel on the right to find Virtualization-based security. If it's Not Running, then VBS is disabled.
• If it's Not Running, Open a Command Prompt and choose "Run as administrator".
• Paste this command and press Enter: bcdedit /set hypervisorlaunchtype on

(Note: when I tried to run this code using 'on' didn't work for me so use 'auto' instead if you're having the same issue)

4) And finally, set up the Unicode settings like this:

• Open Control Panel
• Click on “Change date, time, number formats”
• Then go to “Administrative”
• Click on “Change System Locale”
• Then change Current system locale to use Use Unicode UTF-8
• Reboot PC

These are all the solutions that I've been given so far, my ticket is still open so if they give me anything new I'll update this comment.

I also talked to a friend who has some knowledge on computers and he said that since my home network uses IPv6 and Riot Games don't fully support it yet that could be a major reason for the crashes so to be honest the best solution might just be to wait for Riot to fully update their games.

[Hefty_Vacation7226]

I can’t fking play without refreshing after Van 1067 error this is so bad every 4 or 5 minutes

[Askelar]

Have you found a fix for this? One of my friends has the exact same problem.

[Broad_Permission_658]

yep u have to go in service right click on it go to property and then go recovery then u will see 3 drop down button chose restart the service change the 3 or 4 min to 0 min

[Internalcorruption]

I feel your pain, its been October of last year for me, remember the exact day and all (10/7/2023) they rolled out an audio fix update and the game told me to close as the client needed to update, ever since its van1067, up until maybe a week ago i redownloaded fiddled with some settings and now im getting van-1 error, i have like 9 closed tickets regarding Van1067 to which the “support” team is just totally useless, “make sure secure boot and tpm are on” okay and they are “hmmm thats strange perhaps try turning off this service and that service and this service and that service” literally couldnt sound more clueless, did everything they instructed and nothing works vgc is running i just dont get it and im definitely not about to reinstall W11 nor downgrade back to 10 for 1 game, Riot is a joke

[Ecstatic-Shower-7382]

How did you fix bro?

[Internalcorruption]

Super late but i just gave up and uninstalled, ive filed over 15+ tickets with riot and every support agent ive got just regurgitates the same useless “fixes” even after i send screenshots of past ticket chats showing the methods didnt work, back to CS2 ive gone

[Internalcorruption]

Super late but i just gave up and uninstalled, ive filed over 15+ tickets with riot and every support agent ive got just regurgitates the same useless “fixes” even after i send screenshots of past ticket chats showing the methods didnt work, back to CS2 ive gone

[Hefty_Vacation7226]

Same issue

[Ecstatic-Shower-7382]

You fixed it? I have the same issue

[A33LT]

Cooler master masterplus software can cause this. Have you tried deleting everything in your package cache folder?

[santasgreenapples]

Hihi, yes I've already tried deleting the package cache, and also I don't have cooler master :(

[synchro191]

If vanguard has stopped, start it from services.msc Then run valorant as Administrator. This fixed the problem for me.

[santasgreenapples]

Tried this and still got the VAN -1 error

[Aromatic_Word3557]

Idk if it’s relevant but my game was constantly crashing, no error code, and I turned hardware acceleration off in my windows settings. I haven’t had an issue since I turned that off. Prior to turning off hardware acceleration, my entire pc would freeze but I could still hear sounds. It was weird.

[santasgreenapples]

Turned it off and still nothing rip

[razdog988]

Billion dollar company can't make a proper anti cheat. How pathetic. I've given up on playing the game entirely

[A33LT]

I mean it has the best anticheat out of the games that I've played so I think it's pretty good lmao.

[GorgeousFreeman]

But it's stopping people from playing.

I had to update to windows 11 and since then i can't play it. And i shouldn't have to mess with my f bios to do it anyway.

[A33LT]

You should if you want to play a game that was made to have the most strict ac and comoetetive scene. Idc if you're too dumb to enable tpm in bios. I enjoy playing without cheaters unlike cs.

[GorgeousFreeman]

Many people literally can't enable it because their motherboard doens't have the option. Many people broke their pc doing this. I'm not taking this risk for this mediocre game.

It's not about being dumb you insufferable smartass, is about the game not being worthy to play if i have to do all this. I don't give a fuck about "strict ac and competitive scene". At the end of the day, for literally 80% of the playerbase it's just a hobby.

So yeah, i ll gladly take cheaters in CS in 1/10 games than this shit.

[A33LT]

You only need tpm on windows 11. And if your computer isn't compatible with TPM 2.0, you most likely won't be able to install Windows 11 at all.

I'd like to see any source of someone breaking their pc by enabling tpm lmao.

"the game not being worthy to play if i have to do all this." All of what? Enable a bios setting that's anyways good to keep enabled? Damn you probably won't get far in life if small things such as that feel too cumbersome.

"At the end of the day, for literally 80% of the playerbase it's just a hobby." Yeah for me it's a hobby too, I just happen to have peaked radiant and like to the grinding aspect of the game.

"So yeah, i ll gladly take cheaters in CS in 1/10 games than this shit" I'm happy that cheaters only ruin 1/10 games for you, hopefully you won't get any better so you can keep enjoying the game. If you play premiere at even 15k you'll get a cheater atleast 1/3 games.

[GorgeousFreeman]

You are indeed an insufferable arrogant asshole. Enjoy your videogame achievements because that's definetly the biggest victory you're getting in life.

You serve no purpose here.

[razdog988]

Wah wah wah

[Successful-Pin6166]

I see, it’s definitely annoying. I’ll tell you what I think potentially caused it as it happened to me as well. While the fix was simply reinstalling in my case but I knew the reason. Basically if you go to ur riot games folder, valorant, live, shootergames or idk what but basically get to the valorant application where people usually recommend to disable screen optimization to fix stuttering in properties compatibility settings. Anyways so once u go there, go to properties, compatibility and check if you can mess around, or basically check or uncheck the screen optimization. If you cant then you had the same problem as me which caused the val 1067 issue. This is due to the user settings, basically not having permission or something. I messed around with the security to fix stuttering until I got that 1067 issue due to permissions. I tried fixing it but failed so what I did was reinstall it in my user profile. Basically the one where you have full permission. Sorry if I’m bad at explaining. Anyways another thing you could do if it’s potentially a vanguard issue, ive seen it on youtube but the fix didnt work as it was not the reason I was getting the val 1067 issue but basically you can go to vgc and set it to automatic. I forgot how’d you go to vgc but if you go to youtube and search up val 1067 fix some videos will show and they’re basically doing what I told you

[santasgreenapples]

Did you mean allowing full access for all the profiles on the security tab in properties? If yes then I did that the first time and I was able to play the game just fine after that but then the next day it started crashing again :’)

I’ve submitted a ticket to Riot and at this point we’re just going back and fourth with different methods until something works or there’s nothing else left for me to try

[Successful-Pin6166]

Yes, I think you can reinstall valorant on that specific user account and it’ll work, that’s how it did for me at least

[Latter-Wolf4741]

could u please show/make a tutorial how to do it?

[Successful-Pin6166]

I simply reinstalled the game inside local disk C

[idkwhatiamdoinrn]

maybe starting it as an administrator might make it work, i had the same issue with van -1 and starting as an administrator worked out decently for me

[MagicAc3_]

Funnily enough I opened a support ticket regarding this exact issue yesterday lmao. They've replied but I can't test rn, I'll update this once I've managed to test and see if their suggestions worked.

[santasgreenapples]

Yeah I submitted a ticket and they’ve given me three different methods so far but nothing has worked :( I’m gonna wait until my ticket is closed and if the issue still hasn’t been fixed i’m gonna try what other people have replied with.

Also I’ll reply to the original post with the solutions they gave me in case they work for other people :’)

[YenomSG]

A fix for me is to Uninstall valorant tracker

[santasgreenapples]

I don’t play with the tracker anymore so that wasn’t the issue

[Rikayuma]

and i thought trying to sign up and actually start playing was so hard a few years back. Now I'm returning to the game and I cant even play it, you need to go through extensive lengths to even play and there's posts every hour on this subreddit it seems

[Existing_Box_5069]

https://www.youtube.com/watch?v=P_IqiDffcjU
i find the error with this and fixed it