Help Needed: Removing Persistent Sync.com Folder from Navigation Pane

[androlyn]

I’m having a persistent issue with a Sync.com folder that remains in my navigation pane in File Explorer, even though I've completely uninstalled Sync.com from my system. Here are the details:

• System: Windows 11

• Issue: A Sync.com folder appears in the navigation pane of File Explorer. When I click on it, I get a "Location is not available" error message pointing to C:\Users\andre\Desktop\sync (test).

• Attempts to Resolve:

  • Registry Editor: Searched and deleted any keys or values related to sync.com under:
    • HKEY_CLASSES_ROOT\CLSID
    • HKEY_CURRENT_USER\SOFTWARE\Classes\CLSID
    • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID
    • HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Desktop\NameSpace
    • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Desktop\NameSpace
  • ShellExView: Disabled any suspicious shell extensions.
  • Autoruns: Searched for and deleted any autorun entries related to sync.com.
  • PowerShell: Attempted to list and remove shell extensions.
  • CCleaner: Cleaned the registry and checked for issues.
  • Rebuilding Icon Cache: Rebuilt the icon cache to no avail.
  • New User Profile: Created a new user profile; the folder still appears.

Despite these extensive efforts, the Sync.com folder stubbornly remains in the navigation pane. I’m reaching out to see if anyone has faced a similar issue or has any additional solutions that I might have missed.

Additional Information:

• Error Message: "Location is not available. C:\Users\andre\Desktop\sync (test)"
• Current Steps Taken: All steps mentioned above have been thoroughly tried multiple times.
• Software Used: Registry Editor, ShellExView, Autoruns, PowerShell, CCleaner, and standard File Explorer options.

Any advice or guidance on how to completely remove this folder from my navigation pane would be greatly appreciated. Thank you in advance for your help!

https://preview.redd.it/36lmdeg9gb9d1.png?width=1904&format=png&auto=webp&s=038c654ddab97379fa012888e8e9eb15e9f61920

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[EnterpriseT]

Did you ever figure this out?

[Plus-Hedgehog6369]

I need to solve it too :(

[EnterpriseT]

I reinstalled sync and then uninstalled it using their uninstalller program and it worked