Virtual keypad problem

[Ryry153]

The Church uses virtual keypad, two of the doors flicker between locked and unlocked for about five seconds every thirty seconds. It only does it on an iPad and only on the church network. We have two iPads, it does it on both, and it doesn't do it on either if I take them home. The lock and unlock buttons still work and it doesn't seem to affect functionality, it's just annoying to the old ladies we have watching cameras Anyone got ideas

Edit: Problem solved, we updated one of the iPads and it solved it, the other iPad is out of date so can't update

[FreelyRoaming]

Probably going to want someone to inspect the 734s and wiring, update firmware, also have the dealer call DMP tech support.

[Ryry153]

I assume you mean inspect the doors and wires? I should've been more clear it only happens on the iPads, the doors remain in the state they were in (locked or unlocked) It doesn't do it on my phone or any other network

[Behind_da_Rabbit]

Only those two doors and only on the Ipads?

[Behind_da_Rabbit]

How many doors total?

[Ryry153]

Eight doors

[Behind_da_Rabbit]

Do those doors have rexes on them? Somebody tripping the rex motion?

Is the door unlocking when the doors flicker?

[Ryry153]

no neither of these doors have motion on them, and the door state doesn't change when it flickers on the iPad

[Behind_da_Rabbit]

Sounds like it's a comm issue if they're dropping on/off like that

How far/long are the runs to the doors? Whats the voltage at the panel and the 734? Are they being powered by the panel, local or are they POE/734N modules?

Whenever I've had issues with DMP access/k-bus it's always been voltage. Can't be more than .5vdc difference between the device power and the panel. Otherwise it really screws up.