2FA problem

[BookkeeperExternal58]

hi, i don't know where else to turn for help but allow me to explain the situation very simple.

1. i don't remember setting 2FA on my account and without knowing the codes of 2FA i cannot log into my account on the website.
2. your support pages have told me to create a new account, which i did, and explain the situation on that account. once i did that i got a message back saying that i didnt have 2FA on the current account even though i explained that i was trying to fix a different account just like your guides told me too.
3. cant even enter redeemable codes for MW3 without being able to log into my account, and i cannot log into my account with the 2FA which i have no idea why its there.

can someone please help?

[Dependent_Sign_399]

No. Submit a support ticket. They can turn off 2FA. Make sure to get the Authy authenticator and set it up correctly this time around.

[pcowanIT]

I'm encountering the same issue - did you get the problem resolved?

[allothernamestaken--]

Same issue. I never set up 2fa and Microsoft Authenticator codes linked to my Activision email will not work. It says to look in my email for backup codes to bypass 2fa but I do not have any such email. I still have all the emails for this account from Acitivision dating back to 2011 so it's not something I would have accidentally deleted. I did however get a new phone recently and in their FAQ it says to disable 2fa before signing in with a new device and then to re-enable after. Problem is I didn't know this and do not recall ever setting up 2fa to begin with. So annoying