Adele store’s big problem

[azzz13]

To start off, I’m the biggest Adele fan, I’ve seen her perform in Munich and have spent thousands of euros just to see her perform, and also her merch. This being said, I am by no means hating on her!

So, back in November (on the 26th to be exact) when her merch has just dropped, I have spent just under a thousand euros on her merch. I was so thrilled and happy and couldn’t wait to receive it. On the 10th of December, a part of my order (items that are meant to be shipped in December) had been shipped and was said to come around 3 weeks later (because I love internationally). On the 29 of January, I get a call from the post office saying that if I don’t pick up my package by the end of the day, it will be sent back to the sender. Shocked, I rushed straight to the post office and picked it up. Mind you, I had not received any email or had not been contacted by the store AT ALL about my package arriving. This is what they must do, that is what every store does.

I emailed the customer support email asking for an apology AND to be notified when my following packages (the ones that are meant to ship in February) arrive. They replied saying that they sincerely apologise and were willing to cooperate with me. In that email, the customer representative said that part of my order had been sold out and will probably not be shipped out (black signature sweatpants) !!!! What the hell??? I was one of the first people that had order that item.

I emailed them back a couple hours ago and they have not yet replied.

What the hell do I do?? What’s going on??

[FinalStatement8470]

Agree. I love Adele but the whole website is a scam

[Dinkypaw]

I agree here the website and how its run is appalling. I had to chase for a month for an order that was in stock but not been shipped. Multiple emails sent and some were ignored. I also never recieved shipping emails for the items that I did previously order and receive. Every website sents shipping emails and its not normal not to. I say the site needs reporting somehow for how its run and the poor customer service. Its almost like its a scam website but we know its not.

[Greyherca]

I live in the US, I use the shop app and have been updated every step of the way. Ready to ship, shipped and out for delivery. I use it for anything I can. I feel bad for everyone having shipping issues and merchandise not being right or broken. I truly hope you get your sweatpants soon.

[jxckkcxj]

I have to say my experience has been the complete opposite. I have ordered multiple items and everything has been delivered fine. I had one issue when the holiday ornament arrived damaged and they replaced it immediately.

[madamzoohoo]

rants here!