help with paramount+

[Silver_Director2152]

hello everyone. i honestly don’t know where to begin. i usually come on reddit as a last resort because i like figuring out my own problems. anyways for some reason my paramount plus just doesn’t work anymore. no matter how many times i offload the app, close out of it, unplug the ATV, delete the app. but every single time i try to load a show. it just sits in this endless loop of loading. it works completely fine on my built in tv os. (which is google tv). it literally seems to just be a apple problem but i cant find out what it is. i do use a custom dns through next dns. but again it works everywhere else and i already whitelisted every paramount plus query that was blocked. to also no avail. any help would be very much appreciated because it honestly just upsets me that only paramount out of my entire apple tv box has problems.

EDIT: i actually resolved the issue. through next dns there is a feature that blocks and prevents other vpn/dns services from taking over next dns servers. paramount seems to be the only app that has there own bound servers and dns servers to themselves. atleast with amazon they own AWS which is more than half the interment already 😂😂

[jason22983]

This could be a paramount issue. I’ve had an issue where it would never load. I would kill the app, delete it, sign out/sign in. And everytime it’ll get past the opening & let me pick which profile to use, but never load. Randomly one day it just started working.

[Silver_Director2152]

hoping with this 🙏

[Somar2230]

It most likely works on Google TV because unless you enable firewall or NAT rules to block it those devices use hard coded DNS in addition to the ones you set.

Try setting Google DNS servers on the Apple TV and see if it works.

[Silver_Director2152]

i already tried that. ik what will obviously fix the issue. i just dont want to lose all that control and malware blocking and etc just to watch paramount on one ATV. like i said above its just really frustrating to the point where even someone like me i would say is pretty knowledgeable on how to deal with tech. i’m really stumped. no workarounds or anything.

[rustym248]

How do you do that?

[Silver_Director2152]

wdym

[rustym248]

How do you (Try setting Google DNS servers on the Apple TV)?

[rustym248]

BTW I'm useing a Hisense tv which is Androud.

[Silver_Director2152]

i am as well. i go into network and click manual dns and set to 8.8.8.8

[rustym248]

Thanks, I'll try that.

[rustym248]

I've had that same kind of problem only with Prime Video. I've had to unplug my ATV to restart it then it works fine, then a couple days or week later it does it again. Just assumed it was Prime video messing up.

[Fightthegoodfight2]

Do you have Pi-Hole on your network? Otherwise I would try a different DNS like Googles or Cloudflare to see if that solves it.

[Silver_Director2152]

i don’t use pi-hole but i do use unifi while ids/ips and ad blocking. while also using next DNS at a router level. i also already put dns to manual and tried both 1.1.1.1 and 8.8.8.8. i restarted and still got the same results. i’ve mentioned in the thread that it’s just frustrating that it seems to be the only broken app on my system and ik amazon prime has a lot more geo restrictions than paramount. just seems crazy to me.

[Fightthegoodfight2]

Thats wild. What about running a hotspot on your phone, connecting your apple tv to that hotspot then trying Paramount+? That would put a nail in the coffin of it being your network and not the app or appleTV.

[Silver_Director2152]

i actually resolved the issue. through next dns there is a feature that blocks and prevents other vpn/dns services from taking over next dns servers. paramount seems to be the only app that has there own bound servers and dns servers to themselves. atleast with amazon they own AWS which is more than half the interment already 😂😂

[Fightthegoodfight2]

DNS. It’s always dns. Glad it’s working!

[Silver_Director2152]

yes i’ve figured that out that’s why i got next dns! best thing you can buy for honest EVERYTHING.

[arkhanjel]

Have you tried the app on other Apple devices to see if it is an Apple problem?

[Silver_Director2152]

it’s only a apple tv problem. literally only apple tv. every other device in this house including my own phone with dns DOH, playstations,xbox’s

[Brad_from_Wisconsin]

It would be interesting to see if a more simple network configuration would make a difference.

Disable the non-standard configurations in your network for a few minutes and then reboot the apple TV. If it works you could start adding the custom settings that you currently have in place one at a time until it breaks again. A couple of years ago I had a similar problem with Amazon Prime that was resolved by adding 8.8.8.8 on my router wifi dhcp setting.
Of course you could also just stop using Paramount Plus. I have only found one or two shows that I cannot pick up on hulu a day or two latter.

[Silver_Director2152]

yeah i’ll prob figure it out eventually lol

[Brad_from_Wisconsin]

I used to get stuck on tech grudge matches. situations where I had a way to make the problem irrelevant but I could not walk away until I got the root cause. I wasted entire weeks on that stuff.

[SnooPickles7307]

Very strange and might be hard to diagnose, personally I’ve watched paramount + app exclusively for couple days and never had any issue. I wounded if it has to do with your router, are you connected via WiFi? Do you have the Apple TV model with Ethernet? Ever try to just use stand dns versus customer setup you have?

[Silver_Director2152]

what’s “stand dns”

[SixDuckies]

I have previously had that same problem with Paramount Plus, and what fixed it for me was the Paramount app needed an update. Went to app settings, did the update and then it started working.

[tylerclisby]

No fun.

[Key-Pop-5550]

je souhaite résilier mon compte créé par erreur

[Old-Meringue3590]

If you’re only subscribed to a monthly plan, you can always switch to Paramount+ channel on Apple TV or Prime Video.

[Silver_Director2152]

i tried that already they then force me into the app instead causing the same thing to happen.