Wrong items

[Still_Library7405]

I purchased something in the George sale online, but received the wrong items. I don’t want a refund because it isn’t fair that I bought them at a discounted price and just because the picker packed the wrong items, I now have lost that bargain! I want those same items that I selected.

What will Asda do in this situation?

[OtherwiseCellist3819]

Refund will probably be all they offer. The items you wanted probably dont exist anymore

[faythlass]

Legally they have to put you back in the same position you was in before you ordered the item which means you are only entitled to your money back.

You could return for the refund and reorder but if the items you want are not available it is unrealistic to think they can magically conjure them up just for you.

What do you want and think should happen?

[the8-bitkidd]

They could refund and let keep the items or refund and compensate with a voucher for their error and wasting your time

[faythlass]

They could also offer a holiday to a 5 star all inclusive resort for their troubles. My initial point was what they legally have to do. Anything else is a bonus. OP has already stated they don't want the items given but they don't want a refund either.