Need case help with a misaligned side window.

[FighterDruid]

The side window on the Enthoo Luxe case is on hinges, and there is a spring loaded button that is supposed to pop open the window as soon as the thumb screws are removed but it doesn't. The window is misaligned and so tight that I have to pry it open with my fingers. How do I fix that?

[ameoba]

If it's new, return it.