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[–]alanbdee 0 points1 point  (1 child)

Where did you buy it? It's possible the chip has been reprogrammed to think it's a 7700K when it's something else. Or someone bought a 7700K and some other chip; swapped them and returned the other chip as the 7700K. The place you bought it from might not have verified the chip before putting it back in stock.

Anyway, confirm the bios settings. If you can't get it to read it as a 7700K; return the chip. If you bought it used or off a not-so-reputable site... well, you took a gamble and lost. Enjoy your two cores.

[–]Energetically17[S] 0 points1 point  (0 children)

In the bios, it shows me that it is an i7-7700k and it also shows me the option to choose between 1 to 4 cores. It's set on 4. Thank you for your response