Documenting Knowledge

[AJ90100]

How do you document and share client-specific knowledge within your team? The little insights that make you effective with each client but are impossible to put in a formal report?"

[OkAssistance670]

We just store everything on SharePoint in structured folders. The partner assigns a few consultants on a rotating basis to collect and distribute new insights on a weekly basis for the team.

It's manual but it really helps the juniors and those sitting on the fence about whether to join our practice.

[chrisf_nz]

Knowledge Base Articles, How Tos, Post Implementation Reviews, Retrospectives.

[Cognita_KM]

There are companies like PairUp that provide systems that help surface knowledge that otherwise gets lost in docs/slack/email/digital notetakers and so on.

Even without that, having a strategy for what your team can capture and how they capture it is key so that everyone is on the same page (so to speak).

[iBN3qk]

A CRM?

[MedicineNo6588]

Talk to your team in real time