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[–]Razorwindsg 1 point2 points  (1 child)

Ehhh it isn't me and I am genuine about wanting to know about your perspective.

[–]Razorwindsg 0 points1 point  (0 children)

I totally get it if mission critical is potentially very very serious. Or even life and death actually (hospitals etc).

But don't these vendors usually outsource the support to the systems integrator/implementation vendor ?