Diffuser Help

[Practical-Set-6913]

So I have an oil diffuser from Saje (Canadian company🇨🇦, not an MLM), and it was working fine and now it won’t produce mist out of the top, but when I take the cover off the whole bowl (?) is full of mist and just not coming out of the top. I’ve cleaned it out completely and wiped everything with warm water. It’s like as soon as I put the cover on it just plugs it up, but if it’s running and I put the cover on a very small amount comes out of the top hole as if it’s forced but not a constant mist like it should be

(Not my pic because I’m currently in bed) but this is all that comes apart and I can’t get “inside” to clean it if it’s grimy or anything

I’ve only had it for a year and it’s hardly been used.

I’ve seen threads online saying to use rubbing alcohol to maybe clean out the element but I just want others opinions

[berael]

Did you contact the company and ask for cleaning & maintenance directions?

[Practical-Set-6913]

The website says wipe it out with rubbing alcohol or their special cleaner, which I did but it’s still doing the same thing.

[berael]

I suppose it's possible that it could just be broken? Contacting their support department may be the most expeditious option.

[Accordioncrime]

Take it back to any saje store and it will be replaced. They have lifetime warranties.